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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
Carole S
9/15/2020
Charlie called just before he arrived at my home. When I mentioned a fire ant mound in my yard, I was so happy that he was able to cheerfully take care of the issue.


melisa.brown23
9/15/2020
Terrence was very thorough and took his time to answer all of my questions. He explained each and every step to me as he worked. I am very satisfied with his ability and knowledge about the company and the way he handled my home with care!


L
lynne
9/15/2020
your technicians always do a great job. ive been very pleased with your service


Ellen S
9/15/2020
Don't remember his name but there is a picture on my email if that helps to idenify him, sorry. He was very professional. I feel I will be very happy with your services. Ellen S Hrdlicka


Rebecca G
9/15/2020
This rating is for the technician only (email asked us to rate him). He did not call 30 minutes before arriving (as they always do) and did not call to say he was not coming. His reason for not coming was because of arching power lines (per his invoice we received online). I find it difficult to believe he could not use an alternate route. He marked the invoice completed so we were charged for the service. I called Aptive to reschedule and the person I talked to was very nice, gave me a date and time for our service to occur. We have always been happy with our Aptive service and technicians.


L
Lynn F
9/15/2020
The technician was Professional, friendly and courteous! He arrived promptly and was efficient.


Shea B
9/15/2020
Sam and Delvin were great!! We love them! Please send them again. Not the other guys we usually get!


bnward5683
9/15/2020
Very friendly and excellent service. Highly recommend!! Thanks for providing your service.


daniromandi19
9/15/2020
Everything was great and our techs were awesome. Only issue......we really needed the house to be sprayed today. We are being eaten by spiders! But, we were not told we would have to be out of the house for hours, and our dogs, etc. With working at home and the kids in school I can't do that, and now need to schedule a separate spraying. I really wish when we called to make the appointment that they would have said that.


B
Brenda E
9/15/2020
The last time I was home all day, never saw anyone, nor was there any evidence that anyone had been there. This time the technician rang my doorbell and let me know she was there to service my property. I really appreciated that.



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