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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
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Sharon A
7/14/2020
Did a great . Went beyond my expectations. He found ant mounts that I didn't.


monarebecca2
7/14/2020
Steve was professional, pleasant and conscientious He sprayed all areas where there was a problem. A great asset for the company!


M
Misty M
7/14/2020
Our technician today was friendly, helpful and patient. He took the time needed to answer our questions and help to try and resolve the pest issues we have been having inside and outside. He also came with a mask and shoe protectors and was accommodating and respectful of my family members who are at high risk for Covid. We appreciated his professionalism and efforts to help resolve issues.


S
Susan K
7/14/2020
Antwan was very courteous and asked about any problem areas and answered all my questions.


klovskykristen
7/14/2020
He was pleasant and very polite and did a very thorough job. Great service! Thank you.


Shannon A
7/14/2020
Nice guy. Knowledgeable. Clarified a lot of things that the salesman did not quite tell me the truth about initially. Really disappointing that I wasn’t told the truth when I got the original sales pitch. Sean and another guy were really pushy and I should have known not to do business with them. I’m still not sold on the product. Disappointed. And he left the gate open and my dog ran away tonight. :0(


CeiAra S
7/14/2020
Very friendly and only took a little while to do the treatment. I will know in time if it worked


J
Josh B
7/14/2020
Rian was thorough, pleasant, and listened to me about what I noticed about big activity in regards to my home. She stayed a bit longer to retreat where she noticed mud daubers trying to enter through the siding and she also added a bit more to some new locations that she became aware of in our final chat before she left. She explained what services they provided after I asked questions and offered to go into our crawl space, but I declined until the next treatment. I hope I see her back in 30-40 days!!


J
Jill B
7/14/2020
Connor did a great job. He was friendly, on time and very thorough. He represents your company well.


E
Eric K
7/14/2020
Technician was genuine, helpful in explaining the service and how to use the benefits. Took his time and completed each aspect of the initial service. Even showed me the chemical used to kill fleas and ticks when I ask about it’s impact on my dogs. Better than Terminix. Just hope this type of customer service continues for the duration of the contract term.



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