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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

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M
Mishell R
7/15/2020
Tech came inside without a mask and didn’t seem to do a very thorough job. We were originally told by the salesman that we (us, our baby and pets) should be in a different room while he was spraying each area, but when he came he said that wasn’t the case and he was spraying awfully close to the pets and my dog licked the solution before it was dry. Yikes! He’s ok but it made me nervous. My husband had to ask him to put his mask on. We had to request a re-spray after seeing more bugs inside and out than usual.


D
Dan C
7/15/2020
Elijah Cobbons was polite and professional. He did his job quickly and quietly. He is a good representative of your company. Please make sure he receives his $5.


H
Harvey S
7/15/2020
Great tech very professionally. All work completed with the time frame. Good job! Thanks


arabisnetwork
7/15/2020
Giovanni was very thorough and did a great job explaining what he did in the home.


divaewb67
7/15/2020
Very professional I appreciate the friendly customer service. The Tech was informative on what he was going to do during the service.


Jennifer L
7/15/2020
He did an excellent job on the outside. I keep hearing all my neighbors complain about bugs but we are doing ok lol. Shortly after he left a poacher came by to try and get our business, even offered to pay our cancellation fee..nope! Bye, I’m staying with Aptive!


debkimpark
7/15/2020
Ferney Valverde Lozada was great! He was friendly while making sure to keep socially distanced. Aptive is definitely centered on their customers.


T
Thomas A
7/15/2020
Melissa was very friendly and did an exceptional job. I tried clicking on the link so that she would get the $5 but it did not work. She deserves it.


D
Dana k
7/15/2020
Sprayed 2 feet up my painted walls inside , it took me 45 min to clean the walls that were stained by the spray dripping down the walls , sprayed 2 feet up my clean window on the deck , had to clean up again after him He stated in the service call” I removed webs from the following areas from the eves and around the home.”. HE NEVER PULLED THE BRUSH OUT OF THE TRUCK! And did not perform this service. The areas in the house were spot treated 3-4 feet apart , again on walls , he sprayed a pillow on the floor I have had nothing but problems with your service and will be canceling, your last service tech did the worst job of all the rest


wilfred.warrick
7/15/2020
Yennifer Alvarez did a careful and professional service at our residence. After completing the service performed, she explained what was done and guided our expectations. Yennifer deserves and should be given her bonus.



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