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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
Jaecob M
7/14/2020
First session was quick! A few spots missed (mailbox mainly) but am definitely looking forward to seeing results


Terrance L
7/14/2020
When the gentleman came in he seemed like he just wanted to get in and out. He did not listen to well. We keep some insects in our house in a tote for our reptiles and told him to wait so we can move them out of their space and he started spraying the house. Very poor customer service


S
Steven
7/14/2020
Tech did not apply granular to the flowerbed or yard. As stated in report. Our plant bed is located directly in front of our ring system and it clearly shows the technician spraying only. I inquired with the tech specifically about granular and was told to call Aptive if we notice any ant or increased activity and they will send someone back out. I had to also instruct the tech to spray in closets and cabinets as he appeared to be in a rush only spraying on the outside of closet doors. Nothing over the bare minimum of Effort or service supplied. Nothing like The prior tech that came out for our first service. Disappointing


C
Charles B
7/14/2020
Raul was very polite and very professional at his job I like


T
Tara B
7/14/2020
There are still spider webs above front and back door, with egg sacs on the top of the front door frame. They never seem to clean off all the webs when they come spray. I'm also finding bugs in my home in a daily basis! I'm not happy with the service the I am getting. I never had problems like this with White Knight Pest Control.


B
Brianna C
7/14/2020
Shawn Reeves was very professional. The link to prefer him for the $5 bonus for a job well done is not working but he is deserving of it.


Jackie K
7/14/2020
David was very informative, on time, polite and friendly. He was very thorough and did not rush the application. I would highly recommend aptive to my friends and family!


anniegraham68
7/14/2020
Was great. Answered questions about ants inside. Will ask for him in the future.


Marleen L
7/14/2020
He was very helpful and listened to exactly what what pest problems we had. He was also very aware of not putting certain chemicals where our kids played.


Sherry S
7/14/2020
Ross was very thoughtful and listened to my concerns. He explained everything he did, when they would return and what to do if I needed them back before the next scheduled visit.



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