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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
pegkirc1848
12/4/2020
John was polite thorough and prompt. explained what he was doing and worked quickly and efficiently

J
Joseph R
12/4/2020
Great service! Ever since we started your service, we have had little to no problems with scorpions, spiders, ants.

C
Carolyn H
12/4/2020
Good Morning! William was here first thing this morning. He was very pleasant and introduced himself first thing. He asked if there was areas that I was concerned about. I explained what areas I would like him to spray. The area around the outside of the patio, under the two kitchen windows, Area by the front door. When he was finished he explained what he did plus he added stuff to the yard to take care of the ants in the yard, took down my cobwebs, and took down a hornet’s nest. When he was done he gave me a card which he checked all what he did. Again he was very polite. I was very impressed with the work that was done today and just hope the ants have been taken care of once a...Read More

C
candy
12/4/2020
He was very kind, thoughtful & helpful & explained some answers to my questions, and moved his truck when we needed to leave.

lance.lum
12/4/2020
He was courteous and read the notes that I left with the person over the phone.

danandkelle
12/4/2020
Very Happy with the service that we received today! Could not be happier with Aptive. No more spiders or centipedes. Thank you very much for the professional service that we received by your service technicians!

Nicholas P
12/4/2020
i want to cancel my service immediately the tech didn’t touch my back yard an this is the second time , an this is not customer service when i paid fir full service !!! again cancel my service .

J
Jim D
12/4/2020
Krissy was very professional as well as prompt, friendly, helpful and courteous. Thank you.

vazquez1906
12/4/2020
Excellent service. Very knowledgeable and great work. This company is the very best around.

zfrangi
12/4/2020
Very happy with today's service. Aptive is always thorough with their work.

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