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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
drprpro
7/15/2020
Chris was very thorough in explaining the services today. He and his partner did an outstanding job ensuring that every area was sprayed. They also brought to my attention that we had an ant nest on the side of our garage. Thanks for the outstanding service!


grizimus
7/15/2020
Canyon and Devon were professional, friendly, and did a great job. They were thorough, but quick.


Sheila D
7/15/2020
Chris let me know he was at my home and he got to work immediately. I signed the documentation and he explained the cancellation policy. The house was sprayed in good time. Thank you.


gjankuj
7/15/2020
Hello, service was inadequate. I was charged $100 for 5 minutes of spaying some bug spray around my foundation. I would like another service completed or refund. I am not happy with the level of service I received relative to the cost.


Jeanette S
7/15/2020
He was great very nice informative and answered all the questions I had


Eva G
7/15/2020
Very nice and helpful over phone when i asked several questions of him. He even phoned me when the service was complete to discuss what he did at my home. You need more like him !! Your customer service when you phone for an appointment however, is absolutely beyond horrible. Waiting times are unacceptable even in these difficult times. I was scheduled for an appointment last Friday and no one showed up or had the common decency to call me. I have five animals and they were locked up all day. I've called the office twice now and asked for a return call to explain why no one showed up. Perhaps someone called you back, but they certainly have not phoned me. You're definitely losi...Read More


Larry L
7/15/2020
Very helpful. Good cusomer skills. He was a good kid very polite.


arthur.carlson
7/15/2020
Carlos was a huge help with our ant problem. He did more than just leave bait around, he actually found the colonies and gave informative details on what he was doing. He worked hard to take care of the problem and walked me through the details on what he was doing. When he left, he did some last minute spraying and really helped me feel confident that the problem was taken care of. - Andrea Podgarsky, Nutley, NJ


J
Jeremy
7/15/2020
Very nice and professional young man! Andrew listened to and addressed all of my pest concerns! He is an asset to your organization and I would be happy to have him service my property again in the future!


bretwott
7/15/2020
Nice and professional young man! Told me what he could do to address our pest concerns.



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