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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
A
Amanda W
7/16/2020
Technician was very informative. Answered all our questions before he started our first treatment. Would prefer to have him regularly service our yard.


B
Becky R
7/16/2020
They had a scheduled appointment several weeks ago and then cancelled the day before. Then showed up yesterday without notice so he was only allowed to spray outside then I was charged that day for $139 when my contract agreement was for $59. I feel this company completely scammed me.


L
Larry L
7/16/2020
Aamer was great. He communicated well sharing his process and products. I would please like him to service my house in the future. Thx, Larry


croftsmisty3
7/16/2020
Our Technician was wonderful! We would prefer the same technician always if at all possible!!


nmrserviceman
7/16/2020
The side gate for my backyard was left open. My dog got loose. He was almost hit by car. I am very angry, considering canceling service.


rwjj1955
7/16/2020
I am not happy with your service, you just come by without telling us when, all I know it's sometime in July, we have a pool in the back yard and the gate is always locked. You did not do the back yard because of this, I get charged full price for work half done, also I had someone from your company come over about a week ago for moles, you treated for moles last year for us but not this year. We told you that we need to know when your coming. You should either come back and finish the back and tell us when your coming or give us a partial refund.


A
April P
7/16/2020
Travis very nice man and very professional. I saw that Chad had pulled up and was trying to make it down to the front door before my puppies realize he was here. Do you ring the doorbell before I can make it down the steps and then he patiently waited while I put my pups up. He asked if I had had any issues and said that he would address the things that I had seen which weren’t very many. And then we proceeded to have a general conversation which was nice seeing that things have been different with Covid. I truly appreciated getting to speak with him


S
Shad M
7/16/2020
Tech was nice, but the job performed is not. Still have spiders around our windows, soffits and gutters along with wasps living in our leafless gutters. Planning to schedule a follow up service.


J
John C
7/16/2020
Kade L did an awesome job ! Worked very hard and fast . He is a great asset to your company. A+++++


bscale60
7/16/2020
Chris S is absolutely the best tech at Aptive. He is thorough and knowledgeable. He is the only one I want servicing my house!



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