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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
krystalarevans
7/16/2020
Gerald McCay was very professional. Quickly sprayed around the house and yard.

Taras B
7/16/2020
Devin Buckalew was very friendly, professional, and courteous. He did a great job.

ggdglg
7/16/2020
Tony serviced my property today. He was extremely courteous, knowledgeable and efficient.

E
Elvia S
7/16/2020
My sales rep, Zach and technician Pete, were very friendly, courteous, and knowledgeable of their products. Pete explained what he mixed and where he sprayed to kill pest and fleas around my yard. He said if I get heavy rain to call and he would come back to do treatment again. I’m very satisfied with the service.

Mike H
7/16/2020
Great job. Showed me the wasp nests he removed, thorough spraying, knocked when completed, informed me to keep pets inside, etc. Very nice gentleman.

Chanda G
7/16/2020
Brandon had a pleasant attitude and demeanor. He explained the service, what I should expect, and went over contract terms with me again to make sure I understood everything. Thank you Brandon!

Sameh H
7/16/2020
I hope someone read this comment, the technician guy was really helpful. But I hope NOT to see spiders at my garage, this is the third time to come at my garage and spray!!

lynn.lang
7/16/2020
The tech was attentive and helpful. Hoping the ants will be gone for good this time.

F
Francine
7/16/2020
Very polite on the phone. I appreciate the recap email. I don’t remember my techs name when he called. Please give him his bonus!!!

lje830
7/16/2020
He was very thorough and provided great service. He took time to look around the house to make sure he didn't miss anything. Thank you!

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