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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
Doug H
7/16/2020
Phillip was neat and courteous. Went straight to work. Helped me communicate to the office that we are supposed to have rodent control as well. Nice young man

1chucklinder
7/16/2020
Seems to be a nice guy and and wants to do a good job!

D
Daniel D
7/16/2020
Richard did a great job and was super helpful. He is very friendly and was able to answer any question I had.

varundhawan81
7/16/2020
Terrible service. Had to remind to wear shoe covers to treat inside, did not removed any wasp nets, spider webs, no standard protocol for inside application areas Such as under sink or near vent areas or to provide sticky traps etc. Started spraying a very diluted wet spray which made total mess on floor. So no inside area coverage provided and outside also no treatment for pests or rodents areas.

J
Jan H
7/16/2020
Janes Drewery was wonderful, courteous, friendly and professional! Took great care with the property while performing treatment. James explained today’s service to me. The treatment around patios and foundations has helped so much.

Merry M
7/16/2020
I am making my complaint by phone. Not happy with this tech at all

R
Ravi
7/16/2020
He was very quick and good and did a clean job. He took care of the porch and lawn side.

arash_ra
7/16/2020
Gerid a nice guy who did great job for us! I hope Apptive customer service becomes a little active and doesn’t put us on hold for a long tome when we call them.

jimijean
7/16/2020
Irv and Thomas were pest control commandos today, and gentlmen to boot. Thanks, guys.

Paul N
7/16/2020
Ernie Weaver was our technician who treated our house today. Very polite and explained exactly what he was going to do.

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$150 off Pest Control In Your Neighborhood

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  • Environmentally responsible products
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  • Residential and commercial pest control 
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