Choice Home Warranty Review
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11118 Customer Comments & Reviews
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I have been a customer of a Choice home for a few years. It's the best insurance I could have invested in. I even referred my girlfriend and she loves it too. The process is easy as 1-2-3. Your appliance breaks down, call choice, and someone calls you back to come and fix the problem. I love them and the customer service. People say customer service is out the door, I say, not with Home choice Warranty. And the price is so affordable and convenient to pay. Why wait, call them today.
My plumbing was stopped up at my rental house. I put in an online request to have it repaired. I had a name of a Plumber in less than a hour. The Plumber came out that afternoon and was able to fix the stopped main drain.
What a pleasant surprise this company is! My Home Warranty with another company was up for renewal, but their rates had skyrocketed, so I was searching online for another company. As soon as I got on Choice's website, my phone rang, and it was Ralph with Choice! I was amazed at the quick response! I purchased the 3-year plan that they offer to seniors, and my rate is less than half what my renewal would have been! Our kitchen sink drain stopped up a couple of days after I got the warranty. I called Choice. No waiting, got a person immediately, and she called San Antonio Plumbing. They called me within a couple of hours - and this was on Sunday afternoon! We made an appointment for today... Read More
Worst company for home warranty you could ever purchase. Deceptive business model, don't get full details of coverage until after you pay. Refuses to pay claims on bogus reasoning. Had plumbing issue, paid for the emergency blockage. When requesting reimbursement, claim was denied due to blockage not repaired by cable line. This was untrue, I was there and paid the plumber's work as he cleared the line by cable. CHW does not give factual reasoning behind denying claim. Air conditioning problems, leak in coil. They refused to pay for repairs because they said it was due to factors other than wear and tear. Untrue again. How do they know what the cause of the leak was.
THE WORST .....THEY WILL NOT COVER A/C REPLACEMENT BECAUSE I ONLY HAD THE POLICY FOR OVER 1 MONTH. I CAN NOT HELP IT IF THE COMPRESSOR FAILS ON A UNIT THAT IS MORE THAN 10 YEARS OLD. THIS IS THE REASON I BOUGHT THE WARRENTY IN THE 1ST PLACE. ************************************DO YOURSELF A FAVOR AND GO WITH AMERICAN HOME SHIELD INSTEAD......CHOICE WILL *******NEVER^^^^^^NEVER PAY TO REPLACE AN A/C UNIT....ACCORDING TO MANY A/C COMPANIES....THEY ALWAYS DENY YOUR CLAIM....
I can't believe how reliable Choice Home warranty Company is. Plus the fact it is so easy to file a claim. Everything is done online.
Thank you.
Laura
The Representative offer discount for 5 year warranty, which covers everything in the house. But when my refrigerator fail, I called them for service, tech came and left stating it is not covered because it was not in the kitchen; instead of repairing, they offered a lower payment and do not offer any repair replacement. I was then forced to cancel their warranty and asked for full payment I made for several months each month costing me more than $600.00. I do not recommend taking coverage from Choice Home Warranty due to my bad experience with the company
Don't Buy it I had purchased on two home called them three times every time the part broke not covered.
Water heater covered but if tank leaks not covered. Garrage door covered broken springs not covered.
Plumbing covered leaking faucets not covered. It's a scam.
I found out that my AC was not working on Sunday evening and I called the claim service line. The representative is very professional, with excellent service. I got the contractor confirmation email within minutes. With the high quality contractor help, My AC was fixed within 20 hours. I strongly recommend Choice Home Warranty.
Choice received a F rating from Consumer Report for their practice of not paying any claims.
My experience follows along that same vein. I have a pool, and they allow 500 dollars for pool repairs. I had a leak in the pipes around the pump motor. After three times trying to fix the leak, and replacing the motor (with >$400.00 out of pocket) I still had the leak, but they wouldn't repair it since they had already gone through the $500.00.
That is just one of my experiences.
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- Over 8 Million Service Requests Handled
- 2.4 Million+ Homes Covered Across the USA
- 24/7 Home Repair Services & Support
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.