Choice Home Warranty Review
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11118 Customer Comments & Reviews
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I am pleased to say and write a review for Choice Home Warranty..
I was very skeptical at first and talked with several companies but eventually went with them. I have had 2 claims, the last one was for my A/C Unit... I hoped for the best but expected it would be a longer process than it was. The technician was out to the house the next day and replaced the parts on one trip, the service technician I am pleased to say did really good quality work..
looks like I'll be keeping this service..
Customer service is great.
The technician did NOT call me as expected, BUT as soon as I called him, je was out within a few hours and did quick EXCELLENT work. He found the leak that had been left by last tech which was the cause of the problem. He was wonderful. Advantage heat/ac.
This was my first time using CHW and I couldn't be happier. The companies responded quickly and showed up on time. The work was completed to my satisfaction and the servicemen were very polite and professional. This was the best experience.
Choice Home Warranty has been excellent customer service. They are one of the fastest companies I ever dealt with. Once you go online a submit a claim they let you know ASAP they received it and takes about an hour or so for them to assign it to one of the companies that do their work for them.
By the way, why is there not a "0" score available?
If I were to tell you I jumped off the roof and broke my leg, would you decide to try jumping off the roof anyways? Why would you pay for this never-pay, always-an-exclusion so called home warranty? Do not (not not not) waste your money. The salespersons will convince you this is a reputable company. They almost convinced me to pay for three years. Thank goodness I did not. Two properties, two claims, both denied. Don't really know why! They never put anything in writing as to why the claim is denied, despite four requests on the phone for each of the two claims. They only say it verbally. So, if you decide to go ahead and pay for this so-called warranty, then... Read More
Plumber showed up on time, assessed the problems, got ok to do the work, did the work in a short time and solved the problems; would use this firm again. Prompt, efficient, professional and reasonable.
I called in a claim for an issue that had been fixed three months before and was not happy. I asked that another company be used to do the work and that Choice waive the service call fee. Choice was able to grant both requests. The company did a great job and explained the issue, what was not covered by insurance and is sending me a detail quote on additional work I will need down. I will use that company again.
I was very happy with the entire experience. Thank you!
If you are thinking on getting this insurance, read the fine print in their contract first. At the end, you may be paying an expensive insurance that covers almost nothing. We had two claims and both were denied. They advertise that they will replace your appliance when needed, but it is all misleading as they have fine print in their contracts that gives them a way out from approving a claim. In addition, the technicians that they work with are not real companies (all their emails are gmail.com, yahoo.com, etc.) and do not carry enough insurance or are not bonded. Do not waste your money; the concept is good, but this company is in only for a profit.
Please heed this warning.. Do not use choice home warranty. Horrible company. They do not honor their contact agreement. Will not repair items if they have to be replaced. See BBB complaints.
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Special Offer: $50 Off + 1 Month Free
- Nationwide Network of 25,000+ Local Contractors
- Over 8 Million Service Requests Handled
- 2.4 Million+ Homes Covered Across the USA
- 24/7 Home Repair Services & Support
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.