Choice Home Warranty Review
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11118 Customer Comments & Reviews
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Called choice to get a repair, tech. could not come out for six days. they no show no call on that day wasted my time called the repair co. set up another day and time again no show no call. Choice had no clew what was going on because they do not follow up on new customers. So now iam stuck with no service and Choice saying there were sorry. Not good will be looking for another company.
I was very disappointed with Choice Home Warranty. We had a problem with our pool pump one week after we were eligible to submit claims (5 weeks after signing up and paying). A technician was sent, he told me we needed a new motor. He said there should be no problem in getting it approved and he would call be back in an hour. He never called back. I tried following up with him and then Choice. They told me it was pending. Another day goes by, I call Choice again, they tell me my claim has been approved, then they put me on hold, and came back and said the tech said even though it was loud and grinding we could get another six months out it. So they denied the claim. I was on the... Read More
I have been with Choice Home Warranty for a few years now. Everytime I have called, they have been very responsive and professional. My last claim request was concerning repair of my hot water heater in May 2017. I entered my claim on their website and it was immediately assigned a claim number. Within 30 minutes a contractor was assigned. The contractor reponded within an hour. By noon, the contractor was at my home and making repairs. All repairs were completed in one day. The contractor was professional and knowledgeable. I would highly recommmend Choice Home Warranty. Its a life saver, when things break down or stop working.
It was my first claim and I was worried
It was much better than I expect they came in one day and fix it right away the problem. The service was excellent it exceeded my expectations Five star ⭐️ I recommend for all my friends
This was the best decision that i have made getting insurance on my home appliances. I only had choice home warranty for three months before my stove blow out. I call and a tech was her in less then 48 hours. They was not able to fix the stove top and because it was an electical problem which they did not cover, i still received a check to cover the stove top. Of $200.00. Choice home warranty call with update and a resolution within 48 hours after the tech came out. I give this company execellent rating they are true to their word and get the job done!! For $38.00 a month i know if something in my home break it was be fixed or replaced.
I did not have a good experience with this company. I purchased the warranty for my dad and everything was fine until I had to call for a repair job for his air conditioner. It took nearly two weeks before they assigned the job to a company, and then it was week before that company could come to my dad's house. After all that, Choice Warranty denied the claim and would not fix or replace any parts of the air conditioning. They said the unit was too old.
I immediately cancelled the warranty and told them why I was canceling it. Do not do business with Choice Warranty!!!
The service provided by Anderson Electric exceeded my expectations. He deplayed superb troubleshooting skills during this call. He was very easy to talk to and showed a very positive attitude. It was a pleasure to have such a professional take on this work order. He represented Choice as in an extraordinary manner.
I had a tech go out to inspect my home I was working at the time so I had my mother go during inspection they said they went to look at the duct work because one of the rooms was not getting cool.The tech then calls me and said everything is fine that the a.c. is a small until for the house it is a 5ton unit for a 4 bed room .So talk to buddy that is a certified a.c. tech he goes and takes a look and one of the duct is smashed I asked my mo mom if the tech went up the attic she tells me no!!!!So I called choice they said the tech said everything is fine and I tell her the tech never went up in the attic and she tells me yes did I said my mom told me he never went up so know I got pay for a... Read More
The first air conditioning company assigned to my repair was AZ Plumbing and air was horrible. A nightmare. They came three times and canceled three. They never actually looked at my unit, and added the wrong part, but choice followed through and reassigned my repair to a professional, and experienced company called Kelliers Appliance, repairs, and Services. I couldn't be happier.
Dewayne Mead of Mead Services Heating and Air was excellent! The whole experience could not have been any better. Mr. Mead was very professional and efficient. An extremely satisfied customer of both Choice Home Warranty and Mead Services.
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You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.