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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
R
Raye L
9/15/2020
He came to my door and was very friendly and asked if there were any special problems. He was very thorough!


D
Don W
9/15/2020
Very professional! Just recently started with this company....so far so good. I have a reoccurring issue with sugar ants coming from the neighbor's fruit trees to my backyard. When I discussed this with the Tech, he told me that he would put down granules in the area. Hopefully that will do the job.


echezhian
9/15/2020
Great Service today! The technician was very friendly and he was courteous through out the visit...


W
Wendy L
9/15/2020
Ryan Hicks was our technician today and he did a great job. When he arrived he came to our door, mask on 😁, to see if we needed our inside done. We did not, so he began with removing spider webs that developed around the house. He took good care to treat all areas around our house. Thanks Ryan, we appreciate it!


P
Patti
9/15/2020
The tech was very pleasant and did his work professionally. I do not know his name as it is not listed on the summary that was sent. Please put the name under the picture in the future. I have this same issue each time I do a review. The tech deserves his $5 for a job well done.


ksquires69
9/15/2020
Tech didnt want to complete service we asked for, then was unprofessional calling and complaining what we asked him to do. He called someone on the phone in front of my wife and was complaining in front of my wife on his phone.


Jessica B
9/15/2020
Montana Smith did an excellent job today. He was very through. He took his time trying to track down where the ants were coming from and treat multiple different areas in the kitchen. He knew what the tiny bugs were in the basement and treated for them. He actually sprayed and treated the whole perimeter of the house, unlike the last guy who said "they only spot treat". I was about to cancel the aptive service but Montana's hard work kept me as a customer today. I even called the company and waited on hold for 15 minutes to talk to his supervisor to say what a great job he did.


D
Deborah L
9/15/2020
My technician was Duran Hill. He was informative, friendly, helpful and could not have been better. You are lucky to have him!


Elaine G
9/15/2020
Chris was great. Called when he arrived. Introduced himself. Super friendly very knowledgeable and thorough. Thanks Chris.


K
kristen
9/15/2020
Steven did an awesome job! He explained things well and was very professional.



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