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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

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Daniel S
9/29/2020
My Technician Omar was knowledgeable in issues regarding infestation of spiders and nesting. Professional courteous problem solving solution oriented and execution. Omar would serve Aptive best in sales, trainer or supervisor role. Having said that due to the heavy presence of spiders I am requesting reservice next week and once again the week after the infestation is heavy. I would also request that the service be done by Omar who lives in my general area.


J
Jesus
9/29/2020
Jarell went above and beyond with what we were looking for. He explained all the products being used and how they work, in addition to providing other helpful tips we could follow to prevent different types of pests! Thanks for the professionalism Jarell!


M
Marie M
9/29/2020
Tammy was incredible! After listening to all of my concerns, (and I had many, as our house is surrounded by woods), she addressed each and every one of our issues. Wasp nests, spider eggs, carpenter ants... everything was taken care of quickly and efficiently. Most impressive, though is when she dug up a ground bee nest in our garden and, even after being stung twice, she treated it until it was taken care of. She was friendly, fearless, and knowledgeable. I would give her 10 stars if we could!


Gail J
9/29/2020
The Technician, Shannon was kind a courteous. He and his partner did a good job. Thank you for your service!


divaldosuzuki
9/29/2020
Great and cordial service by Justin. Did work thoroughly outside the house.


D
Douglas S
9/29/2020
The work was given right on time and quietly in the morning right when I needed it done.


Lysa C
9/28/2020
Our service tech was professional and efficient. Our service was done and we have had no issues since.


Hatem M
9/28/2020
I had two scorpions come in the house and one of them was in my daughter’s room. My wife stated that she’s 100% certain he wasn’t back there to spray the back yard. Very upset!


P
PETE S
9/28/2020
Juan is very professional, courteous, polite, knowledgeable, answered all our questions, eager to help.


M
Marc B
9/28/2020
Danica, came to the door announcing the beginning and end of treatment. She verified our concerns, communicated her plan, and followed up with a report of actions taken and her findings. Very professional, prompt, while providing great information. A completely different experience than before, as we were beginning to question Aptive's treatment process. We hope to have service like this in the future.



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