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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

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Turner W
9/29/2020
The technician arrived on time, was courteous, and performed his job well. It's too bad I can't help him earn his $5 bonus using the link provided in my email. I have written the company about this broken link and how unfair it is to their techs several months ago, so imagine my disappointment after learning it hasn't been corrected. I really wish the company would correct this link.


E
Eddie g
9/29/2020
Latest service tech went above and beyond to ensure my house was adequately serviced. I am happy.


J
Joe C
9/29/2020
Initially when I had signed up, they were responsive with great customer service, where I even recommended few friends who signed up with them, however over time, they started to lag and very much fall behind. They offer $5 for each review (where you feel obligated to write a positive review), after a year or so, they started to fall behind with their customer service, even after numerous email exchanges and when you call them, you'll be on hold forever. Eventually had to cancel them and wont' be recommending it to others.


Mota M
9/29/2020
Jaxon Jensen was extremely detailed, friendly, arrived in time and very informative. I have been with Aptive for a year now and he is the first tech that I really liked. He did an amazing job and exceeded my expectations. Totally recommend him for your quarterly services.


J
Jennifer S
9/29/2020
This technician was the worst and he is to never be assigned to my service my house again. He was on his phone the entire time he was treating my yard and working with one hand, even after he saw me watching him. He put shoe covering on prior to spraying the inside of my house but proceeded to pace back and forth in the street in front of my house, on the phone, before spraying the inside of my home. When he left I watched him walk through my front yard which was wet from the morning dew and noticed he also walked through my wet yard when he came to my front door. He did not brush the eves of the house and argued with me that he did. This technician is a very poor representat...Read More


Lisa K
9/29/2020
Jaxon was very thorough and informative. Thank you for taking care of the ant mounds.


ghballans
9/29/2020
Sam did a great job - very courteous and friendly - would like to have him every time Aptive schedules their services


chousto4
9/29/2020
The Technician kindly let me know the service was beginning of the service.


Shannon S
9/29/2020
He did a great job! Friendly and fast! I have been very happy with my service so far!


dongoers
9/29/2020
Although I did not get any inside services, the technician appeared to do a thorough job outside.



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