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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
savewithjp
10/3/2020
Armando Was very cordial and listened to our needs and concerns. Appreciate the professional service!

S
Sanjiv p
10/3/2020
Brian did a great job in expanding the cost structure, the treatments he was doing and how aptive works in the process of quarterly sprays. He was very nice and helpful. Great experience with Brian!

Gloria V
10/3/2020
Adrian, thank you for the great customer! I especially love that you took the time to spray the small places that bugs like to hid in. Honestly, my husband and I were hesitant at joining another "bug service" but we quickly found out this company is very different! In a good way! We have been very pleased with the service from the technicians. Adrian was detailed and focused while still being polite and respectful! We are grateful that we finally found a company that truly cares for their customers -- it definitely shows in the technicians. I highly recommend aptive Pest Control to my friends and neighbors!

ktdickerson01
10/3/2020
Our technician was very thorough and professional. He asked what types of issues we had experienced and I explained that ants have been the biggest problem and I asked that he treat for those along our foundation. He treated the entire foundation wall thoroughly,

Jennifer P
10/3/2020
Quick Response and very Friendly So Happy with Aptive services Will recommend to everyone

M
Michael h
10/3/2020
Salesman was on point, then I was late meeting the service tech and he was happy to wait! No attitude, just a huge smile and a warm greeting upon arrival. So far by far the best service! Because honestly let’s be real that’s what separates pest control companies and this one so far has 5 stars on everything! Oh yeah no bugs!

vlahakis78
10/3/2020
Very friendly. Listened to my concerns. Completed requested tasks. Was very attentive to details.

I
Irma
10/3/2020
Thank you fait your service , but today we was supposed to have someone on the roof ,and the h.

T
Tonya
10/3/2020
Excellent customer service. He is kind and overall and his quality of expertise is amazing.

J
John
10/3/2020
Mr. Brown did a professional job and I commend his attention to detail!

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  • Residential and commercial pest control 
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