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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
J
Joyce G
10/3/2020
Knocked on door and told me what he was going to do then when about thoroughly doing his job.

David W
10/3/2020
I don't want anyone but Christofer to come to my house from your company.

V
Victoria R
10/3/2020
Tony did a phenomenal job today,he went over and beyond and was VERY professional,he deserve more than a $5 bonus,that's nothing once taxes is taken out .He should be printed and get a raise ,I don't want noone else coming to my home but him !! Good job Tony keep up the work

L
Leann L
10/3/2020
Leroy Steese was a complete delight during my recent service. Not only was he knowledgeable about the insect problems at my house, he was very cheerful. He went above and beyond making sure I felt secure that the spiders were taken care of by cleaning away stray cobwebs for us that I didn’t see. I wish I could leave the bonus through the link but it wouldn’t let me. Thank you so much!

A
April
10/3/2020
Alex was easy going and helpful . He was in and out of the house quickly.

Jack M
10/3/2020
Conscientious and thorough. Communicated before and after service to address any issues we had.

J
Jill a
10/3/2020
You did a good job but you didn't indicate if you took care of the mouse traps on both sides of our house. Perhaps, you did this but did not post it

Robert A
10/3/2020
I have not yet received signed copies of the contract documents. They were promised to me some time ago.

francoferrara1972
10/3/2020
My tech did a great job but the link that you provide to give the tech a $5 bonus does not work and never has. He deserves the bonus and more. Great job and great attitude overall Thank you

lmjregal
10/3/2020
Tim did a great job. Got rid of all the spider webs around the house and in corners, and was very thorough in spraying around the foundation. This was really needed, as it's spider season!

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