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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
Linda S
10/15/2020
Very pleasant, told me what he would do, did it, very efficient

Robin H
10/15/2020
I appreciate that you came back and re-srayed for us but unfortunately we still have ants in the kitchen. I am treating them with Torro. they are really bad this year. The other places that you re-sprayed are great.

Karen P
10/15/2020
I liked the fact that Charles called to let me know he was here and available for any questions. He let a notification on the door that he was here to do the sevice. A few times the person did not do that and I wondered if the service was done

A
Asha
10/15/2020
PUNCTUAL , VERY PROFESSIONAL AND THOROUGH . VERY HAPPY WITH THE SERVICE. I WOULD RECOMMEND IT TO EVERYONE WHO NEEDS PEST CONTROL SERVICES.

azeisler1028
10/15/2020
I appreciate Tyrone and his professionalism, he was courteous and explained all of the services that he was going to be performing. There was an issue with the paperwork that he was able to quickly take care of. Tyrone was very thorough with his work and took his time to ensure the entire house was completely covered.

anielac59
10/15/2020
This is the 2nd time we've had Jerome and he is fabulous !! Super polite, professional and thorough !!

Michael C
10/15/2020
Horrible communication. Requests have been ignored. I get billed every2 months instead of every 3 months

LaVera S
10/15/2020
Thanks, Zack for the photos. Checking is it ok to put the stones on the traps. I do that so the dog will not get into the trap. Please advise? Thank you, LaVera S.

B
Bonnie C
10/15/2020
Very professional. He explained the services that would be provided and some of the bugs they spray for and asked if I had any questions or concerns before starting.

G
Gloria M
10/14/2020
The tech was friendly, helpful and courteous. He did a good job.

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