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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
joannaagbemble
10/15/2020
I wasn’t sure when he got done. Because he did not go over with me the areas I told him to spray so I knew it was done. I even told him I will open the garage door for him but I guess I forgot to open it. I was present at home so he had no excuse. I am pregnant so I get forgetful sometimes and there is no way to close my garage without the pin and that’s how I know he did not spray the garage.


Marietta R
10/15/2020
Technician very professional and personable. Listened to my concerns and took care of any issues I was having. Even gave me some information on why people may see roaches coming up from their drains. Have just started using Aptive about 2 years ago. I will admit their price alot higher than what I paid former exterminating company, but well worth it. Thank you.


morgankiamesha
10/15/2020
Great customer service, Tony was real respectful of my home, and I didn’t even have to ask him to cover his shoes while entering my home.


J
Jerry J
10/15/2020
Skyler showed up as scheduled. He was very helpful and knew exactly what to do. He sprayed inside the house, in the garage and sprayed the front side and rear sides of the house. He was very cordial and friendly.


kevyn.thomas24
10/15/2020
Very good service by Mr.Wood . He provided solid service. He also came inside to spray and look for any possible insect/rodent problems which others dont do.


Nancy D
10/15/2020
Amazing job. He was very very good. Aptive is great. Wouldn't think of hiring anyone else.


Tesha A
10/15/2020
The Tech provided excellent service he even brushed downs the outside of my house. Hitting all of the problem areas.


K
Kenneth (
10/15/2020
Mike provided ant bait stations for use within the house. He also treated the yard for slugs, checked the exterior rodent bait traps and checked the status of sticky rodent traps in the crawl space. He advised me that this was a follow-up visit not the regular quarterly inspection and treatment that I was led to believe by the text notification. I appreciate s his professionalism and communication skills.


Debra M
10/15/2020
The tech only treated the front yard. I called the office to informed them. The rep left a message for the tech to come back. The tech did not return as of 330; but received a completed service ticket at 257.


Toby E
10/15/2020
Did a great job. Was very personable and helpful. Did a thorough job!



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