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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
H
Hitoshi Y
12/23/2020
I waited and waited for the completion of his services....30 minutes later, I went out and then I realized that he left without telling me that the services were done. Last time, the service technician swept the spider nets by using a long sweeper. But, I noticed lots of spider nets still on the walls and window frame this time. Apparently, the service technician did not sweep the spider nets today.


viral.n.patel
12/23/2020
The technician never got out of his car. I have cameras around the house. He sat in his car for 15 minutes and then drove off. I should not have to investigate your company keeping your part of the agreement.


lanaqnb007
12/23/2020
He was very professional and helpful......much better than the other technicians who came out to our house.


M
Munk
12/23/2020
Rebecca Levings was very professional. Rebecca came to our door to inform us that she was going to perform our insect treatment. She kept her distance from the door and was wearing a face covering. Rebecca did the treatment and, also, walked around the house with the broom to remove any spider webs that were there. Thank you Rebecca.


M
Mary N
12/23/2020
Allan provided excellent service to our home. Additionally, he knocked on our door to personally discuss the treatment he performed and to inquire as to any other problems we are having and to answer any questions that we brought up. He was very thorough and we are very pleased.


Victoria R
12/22/2020
Rochelle was absolutely delightful, pleasant and gave excellent service! Active is lucky to have her! We would love to have you service us anytime!


Victoria R
12/22/2020
Kordell, was kind, curious and gave excellent service! Keep up the great work!!


T
Tre H
12/22/2020
Thomas was great! He was attentive and made sure he addressed any questions I had. He also made sure my family and pets were safe!


Devon S
12/22/2020
I’m a new client. I discovered this company via rave reviews online. My initial service was today. Jeff was wonderful — punctual (20 min ahead of schedule), professional, careful (he wore a face mask the entire time), respectful, thorough, and responsive to my requests. He was eager to please and kept me informed of the process and expected follow -up. So far, I’m extremely happy!


K
Kathy s
12/22/2020
Arnelle Judson went above and beyond with his service. He was polite and asked if I had any concerns.



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