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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
S
Sonia
3/21/2020
I was not contacted prior to arrival. I also had to call Aptive and have a technician return because I needed flea treatment on the grass area in the front and backyard. not just the plant area.


A
Amy
3/21/2020
Asked to rebait traps and did not. Spent less than 20 min here spraying entire house. Do not feel like he did a good job. I did receive time of this service so the tech could spray in the house but was unable to due to Corona Virus, which I understand. However showed up unannounced last quarter so we were not home and was unable to spray inside the house. Therefore inside of house has not been sprayed in over 8 months and is a large portion of why we pay what we pay for bug spray. Not happy with service at all. Also asked to spray garage and we saw very little spray residue after tech left.


N
Norma
3/21/2020
Nice work he was checking all spot took his time to make sure the everything was ok


J
Jo E
3/21/2020
Seemed like he did a thorough job and was a very pleasant fellow .


alexlekhraj
3/21/2020
John, listen, was attentive and then he resolved the problem areas. Great job


D
Denise R
3/20/2020
Chris S. was my technician, very thorough. Deserves a bonus. My last technician in December, I believe was Brittnie...... if memory serves me correctly, you made her come out on Christmas Eve!! She also deserves a bonus! I tried to leave feedback about that last time but couldn’t get the link to work. Speaking of working, apparently your treatment doesn’t work on Centipedes, they’re still in my house!!


kimcurrano
3/20/2020
He was the only smiling face I saw today. Thank you for being in good spirits in troubling times


J
James B
3/20/2020
Mr Garcia was friendly and courteous. He did exactly what he was supposed to do. I have been very satisfied with everyone I have spoken with and dealt with.


Kathy L
3/20/2020
Great job as always He was nice enough to call and see if we had any concerns before he sprayed. Good service


Olga B
3/20/2020
Great personality and very professional. She explained us what to do in the house. Looking forward to see her again after this virus season. Thank you so much. God bless you all.



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