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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

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Brian P
3/24/2020
He provided great service, and answered all of my questions. Thank you


dawnntodd7273
3/24/2020
He has been here several times. Very courteous respectful and thorough. A dream come true for a technician that enters your personal environment. you feel safe, and not worried about your belongings. Not sure how long he has been in the company but someone they definitely need to keep on board


W
Wendy
3/24/2020
I know he came to spray because I saw he rang my doorbell but I’m not even sure he Sprayed the back of the house. We have security cameras that turn on with even the slightest movement & our back cameras did detect him opening the back gate or spraying on the back side of our house where the ants are coming in. In fact the ring only detected him ringing the front doorbell not spraying around the door which it normally detects. I hope whatever he did do helps my ant problem because I am tired of paying & then going out there & spraying myself despite paying Aptive to help with my pest control.


verna.johngregory
3/24/2020
He was fantastic!! .. it was nice he called when he got here.. his number came up Seattle so we weren't sure about answering it...his number is now added to our phone as Aptive... my wife like that he sprinkled some stuff at the back of the house flower bed that will also keep slugs away...


Z
ZANE P
3/24/2020
Great employee. Informed, helpful, and exceptional attitude. Hopefully I have the privilege to get Armando during future applications.


M
Martin G
3/24/2020
The service tech was thorough, friendly, careful with the equipment, and very efficient. He deserves a $5.00 bonus. I can't use the app to indicate that he should get the bonus, though! I removed it from my omputer.


A
Abnish T
3/24/2020
He was polite and professional. He performed his inspection and treatment in a timely and thorough manner.


aerienne
3/24/2020
Eric was great! He was informative and a great communicator! I tried to give him a WOW but your site is broken and giving me this error. This page isn’t workinggoaptive.com is currently unable to handle this request. HTTP ERROR 503


R
Raymond B
3/24/2020
Technician did a wonderful job communicating via phone as to why he would not speak to us directly and that there would not need to be a signature due to the current covid environment. Quick and efficient and courteous of our property.


k7mcdine
3/24/2020
Neal Monaghan is truly a professional. He called me before arriving. The message he left was friendly and stated exactly what was to occur. He performed the service quickly and efficiently, left the notecard on the front door and left. We did not interact due to the current coronavirus restrictions. TO: Aptive Your link to reward Neal with a $5 bonus did not work. Please use this review to reward him accordingly. Thank you.



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