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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
A
Anne m
3/25/2020
Technician called and discussed treatment services after I had an issue. Thank you.

R
robert s
3/25/2020
Thank you for a job well done! Aptive is incredibly easy to do business with and their techs are Courteous . . . Thorough . . . Above and Beyond Expectation.

Barbara D
3/24/2020
I was hoping to get limited spray inside for ants, but the technician explained your policy which I totally understand. He left ant traps instead. I had not yet read your email explaining the policy. Thank you.

avillanuevacml
3/24/2020
Delroy Martinez did a great job getting all the spider webs and wasp nests out of the yard. Thank you!

Tom D
3/24/2020
I thought he did a good job. I appreciate that he was understanding about needing to drive around to my alley to get into the back yard, since it is impossible to open the gate right now. I'm also glad he "saw and conquered" the ant mounds.

K
Kathryn L
3/24/2020
Appreciate his call and text that he had arrived even though I had missed the call. He got to work and was in and out. Much appreciated coming by during this difficult time.

thinkle454
3/24/2020
We are so thankful how quickly the response was when needing someone to come out to our home and in working with us. They came the very next day to treat and Dominique was so nice and very informative! He took his time to explain and answer questions about the service and what to expect. I appreciate the time he gave me. We’re happy to have found Aptive! Thank y’all!

L
Lesley
3/24/2020
Will E. I believe was our technician's name today per the receipt he left in the plastic bag on the door. Will was genuinely very nice and had a sense of humor when he came to the door prior to our treatment. Thumb's up!

M
MJ
3/24/2020
Tyler was informative about my account. He notified via phone prior to his arrival. He perform a professional job.

Sunil S
3/24/2020
Outstanding work... Would recommend this service to our family and friends Thank you for your service.

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  • Environmentally responsible products
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  • Residential and commercial pest control 
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