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🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- A+ Rating from the Online Business Bureau
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
Choice Home Warranty Review
ConsumersAdvocate.org
11,222 Customer Comments & Reviews - see all comments
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11222 Customer Comments & Reviews
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You guys was great getting someone out but Allen was so slow he left the house about2:45 pm to go give the part did not get back until 7pm he said he had to go to Sugarland that is only 15 minutes away but it did get fixed and it only cost 60 dollars thank you
Shawn Monroe spoke to me yesterday about the Home Warranty Plan -- I asked him specific questions about, 1) what will occur if I chose to "opt out" of this plan before coverage begins (in 30 days) - Shawn said I would get my entire money back. Not true, the contract states I would lose a $50 service charge for this and, 2) I asked Shawn what would occur if I chose to opt out of this warranty plan after 6 mos into the plan - Shawn stated that I would receive the prorated (unused) portion of the annual premium. Not true, the contract states once again that I would lose the $50 service fee AS WELL AS any service that I had performed on a covered appliance would need to be returned to your... Read More
Choice W
Customer Advocate of Choice Home Warranty
Official Response
Customer Advocate of Choice Home Warranty
Brad,
Thank you for your feedback. If you choose to cancel your policy within 30 days of signing up for policy, you will receive a full refund.
CHW
I purchased a new home and the warranty came with the home. My heat is not working. I called in and I will give customer service an A+ the person was great. So, the tech came out early the day before my scheduled appointment that was awesome however, my concern is not having basic parts for heating and air. Why does everything have to be ordered. I think basic parts should be available. I hope this company is not like my last it was horrible. I still don’t have heat we are waiting on a part.......day 3.
Great service reasonable way to save lots of money. Our garage door opener died after ten years. Service Call fixed the problem with no extra charge. Fast service. Very reliable. Thanks
The service company came to our place promptly and carried out the job very efficiently.
So far so good. The company that came out to rod the sink sent a knowledgeable plumber. He did a very good job in a quick and professional manor.
I would given one star if I could, but I can only leave three.
The technician couldn't do anything to solve my problems even though my problems lay within covered items in paying for in my monthly rates & still had to pay the the $75 fee for the technician to diagnose my problems. He was the best part of the con as he was very thorough & professional.
I would never recommend this company to anyone & will be paying out my year of payments & not use any services unless I know they are very simple fixes (I could probably do myself) that I absolutely already know they will fix.
I can't believe I chose the wrong company. Not, did I make a mistake with this Choice Home Warranty!
What can you say about a company that uses the word WARRANTY as part of their name, and then tells you in the contract that the company is NOT providing you with a WARRANTY. They are a service company and you will never receive more in benefits than you pay them. They are a well organized scam, as evidenced by the lawsuits that have been filed against them. Had them come out when HVAC acted up, technician said the coil was leaking. He reported to Choice that it was from normal wear and use, unit was well maintained. The report the technician submitted was a series of questions about the unit that were addressed with one word answers; good, normal, etc. Based on these one word answers,... Read More
Will never make a mistake of choosing CHW. Most unpleasant experience. Will point some reason for not doing the service after taking the service call fee.
Not a completed service in 12+ out of 36 months of contract cost payment in advance.
Happy to cancel if payment is refunded.
Choice W
Customer Advocate of Choice Home Warranty
Official Response
Customer Advocate of Choice Home Warranty
We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.
You send an HVAC TECH tocheck a stove /oven and after he “looked” at a couple of items implied that maybe the cook was not using the stove/oven properly.......after using the stove/oven over many years.
Top Rated
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- A+ Rating from the Online Business Bureau
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.