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🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- A+ Rating from the Online Business Bureau
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
Choice Home Warranty Review
ConsumersAdvocate.org
11,222 Customer Comments & Reviews - see all comments
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11222 Customer Comments & Reviews
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Jim from County Refrigeration Services arrived on time and troubleshot our LG Refrigerator. He ruled out any impending fan failure and told us how to do a partial defrost without removing anything from the refrigerator. We followed his instructions that evening and the fan noise went away. We want County Refrigeration Services for any future LG Refrigerator problems.
fast service on my claim. no problem with choice service from choice warrannty
CHW got a pool company to come out within in four days considering it was Thanksgiving weekend this was awesome. Also when the tech arrived he was very polite and explained what needed to be done in order for the work to be completely and correctly done. From calling in my claim to having the work completed it was a good experience and I now know since this was the first claim I have filed with CHW I am glad that I purchased my home and pool warranty with them.
My dishwasher went up and you made and offer to pay me 179.00. I refused the offer and then Ms. Rogers called to discussed option. I was told to either take her offer of 300.00 or cancel my subscription with Choice. After i agreed to accept the 300.00, she then told me it would take 20 day for me to get the check. This is poor service. I'm expected to wait 20 days before i can purchase another dishwasher. We are elderly and need our dishwasher.
My opinion of how this company treats its customers is not professional.
Choice W
Customer Advocate of Choice Home Warranty
Official Response
Customer Advocate of Choice Home Warranty
Thank you for your feedback Joe.
Please send your policy/claim number to respond@choicehomewarranty.com as we would like to provide a satisfactory resolution for you. In the subject line, please advise “Consumer Advocate Reviewer”
I was extremely pleased with the positive and helpful attitude of the individuals performing the service. They were knowledgeable, courteous, and efficient. The work was expeditiously accomplished. Everything was professionally executed.
Best customer services!! Thank you so much for my free service.
I contacted CHW on a Sunday afternoon after my burner on my stove stopped working. Within an hour after contacting CHW I received a text and email with the name of the repair company that would be contacting me. Shortly after that the repair company contacted me with a schedule time of Monday between 7 a.m. and 11 a.m. on Monday the repair company arrived at 10 a.m.. the service tech evaluated my stove burner and discovered the burner and the switch needed to be repaired. The repairman told me that the burner and switch had to be ordered and I am currently waiting for it to come in and be installed.
Excellent service, timely, honest, professional. I would use him again. He came on time, called before arriving went straight to fix the garbage disposal, fixed it and left. Saved me time and fanfare.
The tech arrived at the time specified .He found out what our problem was and started immediately to address our needs. He was tireless . Our heater is working beautifully .In addition he explained the need for a different thermostat . What settings to use is another important service he gave us .Ultra Heating/ Cooling and Refrigeration is a step above
Ron Lucas was very helpful in explaing everything your company entails. We find this very helpful as we are new to this type of business, not knowing of them before.
Top Rated
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- A+ Rating from the Online Business Bureau
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.