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🥇 $150 OFF + 2 Months Free → Plans Under $1/Day!
- Plans Starting as Low as $24.99/Month
- Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Free Roof Coverage, No Inspection Needed
Choice Home Warranty Review
ConsumersAdvocate.org
11,650 Customer Comments & Reviews - see all comments
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11650 Customer Comments & Reviews
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A friend referred me to you, but after my initial "request a quote" I got several calls a day from different numbers. I blocked as many number as I could , but the number of attempts is way overboard. I've asked reps numerous times to take me off the list. Please take me off the call list.
Choice W
Customer Advocate of Choice Home Warranty
Official Response
Customer Advocate of Choice Home Warranty
Thank you for your feedback. Please send your email/phone number to respond@choicehomewarranty.com and we will assist with placing your info on the do not call/email list. In the subject line, please advise “Consumer Advocate Reviewer”
Very impressed With how smooth the warranty went.LK heating and cooling was very professional and fixed the problem the same day.!
The technician assigned to look at my washing machine did not contact me prior to my request to let me know when he's enroute. That was inconvenient. Also after informing me the problem would take some time to see the decision with CHW next move. I called an hour later and Representative "Charles" went the extra mile to email the tech. of his sending his report to CHW. The tech. responded he would at the end of the day. . . The next day I got a notice from CHW's decision. I was so relieved that CHW Representative was able to give me the results. I was without a washing machine for a week so to get a prompt response was crucial to me what my next move would be. Thanks again CHW... Read More
A horror story. Been with this company. For over 6 year but you have a problem after 3 pm on Friday they left me to die. I called them and they couldn’t have anyone to fix my Airconditioner until Wednesday! I was told I can get my own people and if covered I would be reimbursed They put me thru to that department. They asked me the parts I needed and if I had the numbers. I gave the phone to the tech I had called in.and gotten on my own. He was not one of their approved techs. He let them know the info he could but he had no idea about the price but told them his office would let me know on Monday with a diagnosis and price. I spoke to one of your supervisors and told her the... Read More
Choice W
Customer Advocate of Choice Home Warranty
Official Response
Customer Advocate of Choice Home Warranty
We regret to hear your frustration Lynda. Please send your policy/claim number to respond@choicehomewarranty.com as we would like to provide a satisfactory resolution for you. In the subject line, please advise “Consumer Advocate Reviewer”
Choice Warranty approved the work to be done, but it will take up to 2 weeks for the part to be in so the job can get completed. Not satisfied for the long wait, for my dryer to be fixed.
Choice W
Customer Advocate of Choice Home Warranty
Official Response
Customer Advocate of Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
Our dryer problem was referred to FIRST CHOICE ELECTRIC in the Durham/Cary NC area. They responded very quickly and kept their appointment times. The technician was very qualified and personable. He had the necessary part and returned to complete the work the next day. I recommend this company highly.
This time I have to give you 3 stars because the company you hired to the job has not done it, and I'm still without electricity to my ac unit since 2/13/19 and the electrician wasn't professional. I have reached out to you and unfortunately, nothing has been done.
Their sales tactics are very harsh, unprofessional ,and aggressive when the contract is expiring and for those attempting to get coverage with them after leaving for a while. I’ve had several customer service representatives hang up the phone on me and was downright nasty and insulting when I did not recommit as the plan was coming to an end. I had to eventually stop answering the calls. They do this then usually try to walk back their behaviors toward the end of the call if hey think you’re going to purchase service. The service otherwise was ok.
Twice I have called Choice for about two items that arent working. Once my Built in Micro Wave & then a Comode. Both times they had companies to call & setup a good time to come out. Both times they have sent very good companies out & fixed my problems. Thank you Choice for your quick reply & taking care of Sincerely,
Faye Howle
Gary, came with the understanding it was a leak, which it was, but I did not know from where, but it was the garbage disposal. He was nice enough to go and get a new one and install it, but he did not complete the job. He left the collar off ( the thing with the rubber flips), so I can't remember if Choice or his co. J and L told me to call him. I really did not want to, but she gave me his name and phone #..so I called and he was nasty to me...…..wanting to know why and I am trying to explain and he is saying I am on another job and you are calling, blah, blah, that I finally just laid the phone down and disconnected....He was suppose to come back the same day and finish it, but he did... Read More
Choice W
Customer Advocate of Choice Home Warranty
Official Response
Customer Advocate of Choice Home Warranty
We regret to hear your frustration. We have reached out to our technician who will contact you to follow up with this matter.
Top Rated
Our Partner
🥇 $150 OFF + 2 Months Free → Plans Under $1/Day!
- Plans Starting as Low as $24.99/Month
- Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Free Roof Coverage, No Inspection Needed
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.