Promoted
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- A+ Rating from the Online Business Bureau
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
Choice Home Warranty Review
ConsumersAdvocate.org
11,222 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
Our Comments Policy | How to Write an Effective Comment
Leave a comment for Choice Home Warranty
11222 Customer Comments & Reviews
Loading Reviews ...
I was really impressed with the quick response to our needs...less than 24 hrs. The technician was polite & thorough. Overall a good experience!
Heat went out , Sent heating and cooling company . Scheduled for 6 days later in the cold. I called the comb to get them there earlier. Determined an Electrician was needed. Claim sent out back in to same company, had to call back and go through the process again. Electrician scheduled for six days later, I called company and explained it was cold and they got me in because a customer cancelled. Time frame for repairs are not realistic, but money deducted on time each month!!!!
We have recently become Choice Home Warranty customers and selected this company because of the ratings of its customers. However, we found ourselves suddenly needing home warranty services at one of our insured homes. Choice Home Warranty responded quickly and, within a day or two, sent a repairman to resolve one of the problems. When it became evident that replacement, rather than repair, was needed, Choice Home Warranty responded and helped toward the purchase of a replacement appliance. The other problem required more of a search to get a repairman, but, they allowed us to contact a local company and that repair got resolved within a week. Per Choice Home Warranty... Read More
Choice was able to find me someone to service my heater within a few days; however, the tech that came said he would have to come back to complete the work diagnosed. He said he would be back today. I even called to confirm and they did not come. I can not afford to keep waiting at home for someone that is not going to show up within the agree upon time or day.
I just spent $2200 on a 6 yr coverage i was assured NO MATTER what happened it would be fixed, alittle piece of mind. 4 months into it my water heater would only stay hot for 10 minutes while taking a shower noticed it during Thanksgiving with family here. After family left still having same issue 5 to 10 minute showers and dont wash dishes or clothes before you jump in or you cant wash your hair before the water gets cold!. Called in for a claim the next day chew left me a message they cant find anyone to come out if I wanted to find someone and pay them chew would reimburse me within 30 days!HA! Chw found a plumber he came out said it needed and was recommending it be replaced. Just... Read More
Sorry to soon to leave a comment. He did show up on time. He looked at my Disposal and agreed it was bad. This was on 12/7/2018 had to call to get approval to get my Disposal replaced and ordered. Was called by plumber and new appointment made to come back Tuesday 12/10/2018 to put in, he collected fee up front. Thank you.
Very fast service and very friendly staff. My issue was resolved in less than 24 hours.
I would give 5 stars for the quick and professional service, but my dryer could not be repaired and Home Choice only offered $ 299.99 for a new one
Dryers start at $400 to $500 . I thought with the warranty I would only be paying for service calls.
Slow process of excuting problem of a customer. Poor communication and rude contractors. I just started service with CHW and already disappointed.
Choice W
Customer Advocate of Choice Home Warranty
Official Response
Customer Advocate of Choice Home Warranty
We regret to hear your frustration.
Please send your policy/claim number to respond@choicehomewarranty.com as we would like to provide a satisfactory resolution for you. In the subject line, please advise “Consumer Advocate Reviewer”
The rating for this company is 0 TERRIBLE EXPERIENCE. They contracted a plumber to come out. He created access areas in my home in search of a leak he never found. The company approved him to do so a paid him. In turn because he was not successful finding my leaks they would not repair the access areas he created. I suggest no one sign this company is a RIP OFF.
Top Rated
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- A+ Rating from the Online Business Bureau
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.