Choice Home Warranty Review
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11118 Customer Comments & Reviews
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The tech was on time, he had the part and the air conditioning was fixed
When I purchased this home warranty, I thought it wouldn't be as user friendly as I hoped. I didn't expect to make claims, but as it turned out, I have made three claims in the past year. Every time it was handled promptly by both CHOICE HOME AND THE VENDORS. The claims office was very courteous, and didn't question my need for help at all. People had previously told me that warranties of this type won't actually cover anything, but with Choice, I am happy to say that it has been a good investment.
My furnace went out in December last year. After waiting 3 days and not hearing from CHW, they could not find a heating contractor in my area who was willing to deal with them. They lied and gave me a name of a contractor. When no one called back, I called the contractor and was told they stopped doing business with CHW 3 months ago. I found a contractor on my own but he required I pay the entire bill and deal with CHW directly. He came out and determined that the heat exchanger was defective. Heat exchangers are guaranteed by the manufacturer for 40 years but the labor to install it was $780.00. CHW would not pay anything and after argueing with managers they finally agreed to pay... Read More
The service company was very knowledgeable of the problem ordered the part and fixed it
Crist, the repair man for my drier arrived on time. He informed me of the problem, and arranged to time to return with the fuse link, which needed to be ordered. On Friday, he fixed my clothes dryer. Good job Crist!
very prompt service
...We have had Choice Home Warranty for a decade, didn't change because we were lazy and too tolerant. They progressively got worse and worse. They fought us over a garbage disposal, electrical outlets, air conditioning, and the last straw, Mom's bathroom faucets. Multiple calls and poor subcontractors. DO NOT BUY THIS WARRANTY SERVICE.
They do not stand out among the best for service. Read your contract carefully, you will find hidden terms that limited what they will cover. Of course this is in all contracts ,it just catch me by surprise and the response from Home choice was "he knew so we want pay for that".
I and my son (2 homes) have had Choice for 6 months. On our first call (son's house for an AC issue) Choice came out and identified a refrigerant leak in the compressor unit. Choice stated it didn't cover leaks and wanted $1400.00 to repair and recharge. When we called Choice they were stated they would not cover and basically implied that I should read the fine print in the warranty contract. They are are a ripoff company. They use high pressure sales with the intention of not covering a lot of issues. I totally regret getting this service.
I agree with the last review. I also got a call from a sales person who started off very nice and then was rude when I advised I wanted to digest what he was telling me. If your sales people will tone it down, the reviews will get you customersm
Top Rated
Our Partner
Special Offer: $50 Off + 1 Month Free
- Nationwide Network of 25,000+ Local Contractors
- Over 8 Million Service Requests Handled
- 2.4 Million+ Homes Covered Across the USA
- 24/7 Home Repair Services & Support
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.