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Healthy Paws Pet Insurance Review

3,357 Customer Comments & Reviews - see all comments
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Healthy Paws is a pet insurance company based in Washington state that provides coverage for cats and dogs. They are underwritten by Chubb Group, a consistently highly-rated insurer.

Healthy Paws offers an industry-leading suite of policies that include unlimited lifetime benefits, high reimbursement, affordable coverage, and top rated customer service.
 
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How Do We Rate Healthy Paws?

Breakdown

4.5/5
Coverage
5.0/5
Cost
5.0/5
Extras

Our Overall Rating: 4.8 / 5 (Excellent)

Healthy Paws ranks highly among the pet insurance companies we've reviewed. The company offers a single pet insurance plan with multiple reimbursement options, comprehensive coverage for alternative therapy and no caps of any kind.

Reimbursement is based on the cost of your actual vet bill and there is no limit as to the type of or how many claims you can make for covered conditions. Healthy Paws provides all of this at the same or sometimes lower prices than less comprehensive plans.

Healthy Paws Coverage

Coverage - 4.5 / 5

Compared to other pet insurance providers, Healthy Paws offers the most comprehensive coverage and does so without any caps or limits. Policies cover all accidents and illnesses without restrictions for hereditary or congenital conditions.

The company also includes services like advanced testing, surgeries, hospital stays, and prescription medications, as well as alternative therapies and emergency care.

Healthy Paws does not have a wellness plan, but they will treat canine hip dysplasia if it is not a pre-existing condition.
Pets Covered
Dogs
Cats
Coverage Types
Medical
Vet Selection
Unrestricted
Out-of-State Coverage
Yes
Commercial Pets Covered

Medical Conditions Covered

  • Accidental
  • Illness
  • Hereditary
  • Congenital
  • Cancer
  • Chronic
  • Accidental Dental

Medical Treatments Covered

  • Diagnostic Testing
  • Surgery
  • Hospitalization
  • Prescription Medications
  • Emergency Care
  • Specialty Care
  • Alternative Care

Benefit Limits

Benefit Limits - 4.5 / 5

Where Healthy Paws really asserts its dominance is in benefit limits. Regardless of the plan you choose, there are no caps on coverage, either annual, lifetime, or per incident.

Generally speaking, other companies offer unlimited benefits as an option available only for their highest level and most expensive plans. This is not the case with Healthy Paws; it is included in their standard price plan.

As long as the condition or treatment is covered under the plan (very few restrictions do apply) there is no limit to what the company will pay to make your animal well.

One Healthy Paws customer reported to us that the company recently paid out over $18,000 on a $20,000 vet bill in order to save the life of a dog suffering from cancer. More recently, another customer wrote, "I have a six-year-old German shepherd. Unfortunately, he already has had more than his share of problems, from herniated discs to cancer. Healthy Paws has not given me any hassle or trouble, even though his expenses to date are approaching $40,000. This was by far the best financial decision I have ever made."
Benefit Limit Types
Unlimited

Reimbursement & Deductibles

Reimbursement - 5 / 5

As with deductibles, Healthy Paws is in line with the industry's best companies by allowing you the flexibility of customizing your reimbursement percentage as well.

You can select either 70%, 80%, or 90% at the outset of your policy. Healthy Paws reimbursement is based on the actual veterinary bill.

The company will compile all covered treatments for a given claim and pay your chosen percent after you've met the deductible. As with low deductibles, high percentage payouts are going to equal a more costly monthly premium.
In general, Healthy Paws pays on a reimbursement model. Policyholders pay the vet up front for treatment, submit their claims to Healthy Paws, and receive a reimbursement. However, in situations where pet owners can't pay their vet at the time of treatment, they have the option of contacting Healthy Paws and asking them to pay the vet directly. If the veterinary hospital is willing to accept payment from Healthy Paws, the insurer can work directly with it to expedite access to medical records and claim processing. This direct payment option is available on a case-by-case basis and applies to treatment by any licensed vet in the United States. It is not limited to any specific network of vets.
Reimbursement Model
Actual Cost
Minimum Percent Reimbursement
70%
Maximum Percent Reimbursement
90%

Deductibles - 5 / 5

Like all the best pet insurance companies, Healthy Paws allows you to customize your deductible to best suit your financial needs.

Values can be set at $100, $250, and $500. Lower deductibles do result in higher premiums. But many customers will appreciate the flexibility Healthy Paws offers.
Deductible Type
Annual
Minimum Deductible Offered
$100
Maximum Deductible Offered
$500

Pricing: How much does Healthy Paws cost?

Cost - 5 / 5

Considering the few benefit limits Healthy Paws imposes and the company's customizable payout percentages and deductibles, Healthy Paws plans are reasonably priced and even cheaper than less substantial plans.

Starting Monthly Premiums

Dog: Sample Monthly Premium, 1 year old male Golden Retriever in zip code 92683
$32.83
Cat: Sample Monthly Premium, 1 year old male American Shorthair in zip code 92683
$17.19
Rate Details: Annual Deductible: $500, Benefit Cap: Annual & Unlimited, Reimbursement Model: 70% of Annual Cost
Available Discounts:

Enrollment & Waiting Periods

Enrollment - 5 / 5

Healthy Paws enrolls pets 8 weeks and older. While some companies have no upper age enrollment restrictions, Healthy Paws limits coverage to pets 13.99 years old and younger.

Some companies offer accident coverage immediately upon premium payment. Healthy Paws imposes a 15-day waiting period for accidents and illnesses.

The waiting period for hip dysplasia is 12 months. Healthy Paws will not cover hip dysplasia if the pet was 6 years or older at the time of enrollment. Other companies we review have no such restrictions on hip dysplasia.

For pets younger than 6 you'll have to provide documentation of a complete physical within the last 12 months. Pets older than 6 must have had a complete examination within the last 30 days.
Min Enrollment Age
8 weeks
Max Enrollment Age
14 years
Accident Waiting Period
15 days
Illnesses Waiting Period
15 days
Free Look Period
30 days

Claims & Service

Extras - 5 / 5

Healthy Paws has a proven track record of fulfilling claims fast and with as little fuss as possible compared to other pet insurance companies.

Customer support is efficient, courteous and available 7 days a week. With Healthy Paws, you have the ability to file a claim online or through their mobile app.

You simply submit the veterinarian invoice and the company will send you the reimbursement check. 99% of claims are processed in 2 days.
Advertised Response Time
3 days
Claim Form
Email
Fax
Online Portal
Mobile App

Contact & Additional Information

Homepage URL
https://www.healthypawspetinsurance.com/
Headquarters Address
11120 NE 33rd Place, Bellevue, WA, 98004
Mailing Address
P.O. Box 50034, Bellevue, WA, 98105
Year Founded
2009

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3357 Customer Comments & Reviews

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pilotrsantos

8/3/2019
I’ve had Healthy Paws insurance for 5 years now. They started out great. They had no problem paying out my claims do long they were small. Fast forward 5 years and my premiums have just about quadrupled and they now take almost 1 month before they pay out my claims. I have to constantly call them and they just give me the run around. I was told that claims are taking a long time because they need to train more people. I’m sorry, but I’m paying a very big monthly premium and shouldn't have to wait so long to get reimbursed. Totally unacceptable. I would not recommend this insurance company as of now.

Tim  
Official Response

Customer Care of Healthy Paws Pet Insurance
pilotrsantos - We truly appreciate you being a long time customer and we’re happy that we’ve been able to provide reimbursement for your claims over the years. We recognize that our hold times have been longer than expected recently and appreciate your patience. We have also been helping an unusually large number of sick pets at this time and that has increased our claims processing time. We have been proactively adding more customer care staff so that all policyholders can get the their claims and customer care issues resolved as quickly as possible. Give your baby a big hug from us!
johndgarlick

8/2/2019
Buying this pet insurance has turned out to be such a great decision. My dog has become very sick, and they have been very supportive. Just about everything has been covered at 80% besides the examination fees as they make known that those are not covered. I have not had one issue after filing over 20 claims totaling probably over $8,000. The insurance has allowed me to keep my dog alive and continue to manage his kidney failure. I would never have another pet without pet insurance, and Healthy Paws has created an exceptional experience.

Tim  
Official Response

Customer Care of Healthy Paws Pet Insurance
johngarlick - We are so sorry to hear that your pup has been sick with some major kidney issues. Having a sick pet can be very stressful which is why we are so happy that Healthy Paws could play a part in making sure that your dog has access to the best medical care available. Thank you for all the kind words and for taking the time to write this wonderful review. Please give your pup another big hug and belly rub from us!
yorkiemum01

8/1/2019
Purchased a policy for both of my dogs when they were puppies, & it's already paid for itself for the next 10 years. We had an medical emergency in June 2019 and our two year old Bichon almost died. She was urgently transferred to a specialty hospital that did exploratory surgery where they found an infected and necrotic kidney. Her kidney and ureta were removed (nephrectomy surgery), drain tubes placed and her post op care was phenomenal. All this plus 10 days of ICU care, and thank the Lord for Healthy Paws - I knew we were covered. Just the thought of having to lose a pet due to financial burden is peace of mind I can't put into words. Sooo very grateful for Healthy Paws.

Tim  
Official Response

Customer Care of Healthy Paws Pet Insurance
yorkiemum01 - We are so sorry to hear about your sweet Bichon's major emergency surgery. It sounds like she went through quite a major ordeal and we hope she is back to her normal self soon. Thank you so much for taking the time to wite your review. It's pet parents like you who are helping to raise awareness about the importance of having pet insurance for our furry loved ones. Please give all of your sweet furballs another big hug from us!
patschmitt45

8/1/2019
Great customer service. Healthy Paws settles claims quickly and fairly. I recommend them.

Tim  
Official Response

Customer Care of Healthy Paws Pet Insurance
patschmitt45 - We are so happy that you have been so pleased with your policy and thank you for taking the time to write your review.
Martin G

8/1/2019
Outstanding service. Rapid response. Can’t think of any way they could do a better job. Highly recommend them.

Tim  
Official Response

Customer Care of Healthy Paws Pet Insurance
Martin - Thank you so much for the high praise and for the recommendations. We are so happy that your Healthy Paws experiences have been so positive. Please give your furball a big hug from us!
J
JERRY F

7/31/2019
Healthy Paws is simply the best....from quick claim processing, customer service, fairly priced plans...Healthy Paws is great. Almost 3 years ago when we selected Healthy Paws to cover Bella, our vet with Pet Doctors in Jacksonville, Fl told us Healthy Paws was an excellent choice....Bella (our mini schnauzer) recently had cataract surgery at a cost of $3875. Within 3 weeks we had a $3100 check from HP.....

Tim  
Official Response

Customer Care of Healthy Paws Pet Insurance
Jerry - Thank you so much for all the kind words regarding our quick claims processing, excellent customer service, and fairly priced policies. Although we are sorry to hear that your pup Bella recently needed major eye surgery, we are so happy that you were able to provide her with the best medical care possible without ever having to worry about the cost. Please give Bella another big hug from us!
Jen H

7/31/2019
Our girl Sunny had to have emergency surgery to remove an obstruction. Healthy Paws was quick to approve and reimburse per our benefit coverage. They even sent us a follow up email checking in on her recovery! So thankful for this company!

Tim  
Official Response

Customer Care of Healthy Paws Pet Insurance
Jen - Thank you so much for taking the time to write your review. We are sorry to hear that Sunny recently required a major tummy surgery to remove an obstruction. We are so happy we were able to help during that scary situation. We hope Sunny is feeling much better after her major surgery. Please give your girl a big hug from us.
Trudy B

7/31/2019
After adopting my 10 month old rescue 2 years ago, I selected Healthy Paws as her insurance. You never know what issues will drop up with rescues. Money well spent! Unbeknownst to me, my girl started consuming parts of toys, blankets, etc., while we were moving cross country. Recent surgery removed nearly two pounds of material! No outward signs of stress, perfect passenger in the car, my 55 pound girl seemed fine outwardly. Now she's back in her kennel when I can't directly supervise. Health Paws paid my claim quickly and sympathetically! Thank you!!

Tim  
Official Response

Customer Care of Healthy Paws Pet Insurance
Trudy - We are so sorry to hear that your pup needed a major tummy surgery to remove all of that foreign material. Foreign object obstructions are very common with both dogs and cats and can be very serious. We are so happy that you were able to get her the emergency care she needed to remove all that foreign material. We hope she is feeling much better now. Thank you so much for the kind words and please give your girl a big hug from us!
T
Teresa S

7/30/2019
Healthy Paws has been amazingly simple and extremely user friendly. In the past we did not have pet insurance with our previous dogs. This time we researched and found Healthy Paws to be the best. So happy we made the right choice. I would and have recommended Healthy Paws to any dog owner. Their customer service is outstanding

Tim  
Official Response

Customer Care of Healthy Paws Pet Insurance
Teresa - We are so happy that your Healthy Paws customer service and claims experiences have been so positive. We pride ourselves on having exceptional customer service and a quick and easy claims process so thank you so much for all the kind words. Please give your furball another big hug from us!
E
Eve

7/30/2019
Healthypaws has been terrific. I highly recommend them. They quickly process claims and are the opposite what you get with health insurance for humans!

Tim  
Official Response

Customer Care of Healthy Paws Pet Insurance
Eve - Thank you so much for taking the time to write your review and for the 5 - star rating. We are so happy that you have been so pleased with our easy claims process. We take pride in making sure our claims process is simple and easy for all of our pet parents.
Top Rated
Our Partner

✅ Trusted by More than 620,000 Pet Parents

  • Reimburses Up to 90% of Covered Claims
  • No Max Annual or Lifetime Payouts
  • Backed by Chubb - a Trusted Name in Insurance
  • Covers Accidents, Illness, Hereditary Conditions & More
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