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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
Ken W
7/17/2020
Technician explained process thoroughly. He was very personable and he was timely.


R
Ronald V
7/17/2020
Mario Richardson did a great job. He was courteous, extremely thorough. He took his time and serviced our entire property Thank you. Ron Vrabel


A
April S
7/17/2020
Thank you Aaron for your quick, friendly and efficient service! Aptive has been great for us over the past year and we plan to continue the service.


bruce.letterle
7/17/2020
Matt took care of everything we needed and answered all my questions. On top of that, he is a good guy and I enjoyed talking with him.


moldcop
7/16/2020
Although they did a good job of spraying their potion around the house. I had a problem with the cleaning of the flashing above the gutters and the remaining roofline. Using their whisk broom, they removed the webs, but the very next day, they return. After a few days, it looks ugly again. Part of having the service is to remove (kill) the spiders that create the webs. Using the whiskbroom is only good for a day or two They say they can't spray their potion that high and they are not allowed to leave and remaining potion behind for me to use,, which is understood. these spiders are nocturnal, they close up ( hibernate) during daylight and don't respire. Spraying during the day does n...Read More


Mikenzy L
7/16/2020
I marked on my contract that I wanted to know ahead of time when someone was coming out so I could unlock the back gate. Nobody informed me so only the front of my house was done.


Stephanie G
7/16/2020
Mr Romero was professional and informative on the job he did on my home.


Erin M
7/16/2020
Dartagnan was friendly, courteous, and thorough. Thank you for the great service!


J
Jean W
7/16/2020
There was no mention of checking our box that we have for mice. Would have appreciated to have been notified they were coming. I personally like to see the mouse box open to how much is gone.


mark.kaesemacher
7/16/2020
Elizabeth was very kind and listened to my concerns while we walked our property to show her the areas that needed attention. She took much time to treat the areas and make sure the issues were taken care. We hope Elizabeth could be our regular tech.



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