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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
I
Ileene
8/6/2020
The technician was polite and thorough. I appreciated that he called ahead of time to let me know he was in his way.

J
Jon L
8/6/2020
Kyle called to let me know he was stopping over to take care of initial treatment. Kyle arrived during the scheduled time and was very responsive to my questions I had. Kyle was very thorough and even spotted a wasp nest that we didn’t even know about. Excellent service!

C
Crystal A
8/6/2020
Great customer service, respectful and courteous especially with wearing the mask. Thank you very much for your service.

selena.a.davenport
8/6/2020
Armando Perez was very friendly and knowledgeable about the pest being treated. This was first day of treatment but so far I am happy with the service that I received.

L
Les
8/6/2020
He did a thorough and complete job. Could not be happier. He definitely deserves a bonus.

u1t2bme
8/6/2020
Austin McGinnis Came and was very professional. He sprayed the main areas and went above and beyond to help us out with our problem. Austin was very courteous and explained everything he was going to do. What a great employee at your company.

rahuldogra13
8/6/2020
Excellent service, its the Aptive service people who make me want to keep the contract alive.

D
Don
8/6/2020
Technician Did a great job. Even took care of an issue for us that I forgot to call about. Don’t have his name but please give him his bonus.

G
Gayle L
8/6/2020
Zane did a great job! We talked for a short time about what he was going to do. He was very professional. He made sure to cover all the areas needed. I had a serious problem with aphids on my landscape plants and today they seem to all be gone!

J
Jo-Chun C
8/6/2020
Thank you for the re-service. I got a phone call telling me the technician is 30 minutes away. The technician arrived right on time, and I appreciate that.

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