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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
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Sheritta W
8/8/2020
Your review service above sucks you try to leave one and it wants to leave a 5 star. I would appreciate it if the technician could shut and lock the gate back so I don't have to go chase my dog's down the street. Thank you


shecreatesart
8/8/2020
Tyler did a great job and explained everything fully. I felt like I made a good choice with Aptive.


Shahida N
8/8/2020
Justin was a good tech. Very good customer service; polite and knowledgeable.


R
Roland C
8/8/2020
Never saw or heard this technician at our house today. We’ve been home all day waiting for this service. We were expecting a typical interior and exterior treatment today. Our first treatment with you’re company was the complimentary exterior treatment. Have been attempting to call since receiving this email and have been on “hold” for 30 minutes so far!


T
Tony
8/8/2020
He did not do all the area ad we feel like it was a rush job to boot. Not satisficed at all with the service. However the product seem to work we are seeing dead bugs. Just wish he would have covered all the area.


jtatlhome
8/8/2020
Provide me great service by calling ahead of time, asking what my needs where and educating me on the solutions used. Great Job.


C
Cadams105
8/8/2020
The technician who came to our home last week James Drewery was very thorough, courteous and explained all the procedures he was doing. He took his time to do the job right along with his helper Chrissy.


zimmerman.mat
8/8/2020
Quick to the job, knowledgeable, thorough, and friendly. Deserves a raise.


rebeccasblueeyes
8/8/2020
Omar was wonderful! Efficient, polite, professional and sincere. I felt that my service was excellent and would use Aptive again!


D
Dorcas T
8/8/2020
You can always count on Aptive to be on time and efficient. Thad Guidry was here at the designated time and walked around the exterior with me before beginning. After completing the service he asked if I had any questions and thanked me. A job well done!



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