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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
suzannebellaschroeter
8/16/2020
Joseph was helpful and courteous when addressing our pest control needs. I would recommend him and Aptive highly.


jeffrey.p.horvath
8/16/2020
It’s been an ongoing struggle, I’ve called and I’ve told all 3 technicians I’ve had but it never changes. All I want is to be called and emailed or text about my appointments so I know there are coming but I never am. Also, one of the primary reasons I switched from my old company was because they sold me on these pellets of some kind that they put all around the house and in the mulch beds to keep spiders and whatever else 10-15 feet away from the house. This hasn’t happened since my sales appointment. Not only does it never happen but when u ask my techs about it they don’t even seem to know what I’m talking about. I would give less than 3 stars but it won’t let me rate lower 🙄


E
Elizabeth M
8/16/2020
Thank you Matthew Kacey for a great through job. Observing all around the outside of my house, the treatment very successfully worked. Our ant problem is solved, Plus all the other annoying pests are gone also. Matthew, it looks like we had a real expert working for us. Thanks again, Elizabeth McKenney


W
Wilfredo B
8/16/2020
Douglas was very respectful, identified himself and his objectives pertaining to his visit of inspecting the area and applying the insecticide. He is very professional and a good staff representing your company.


Y
Yen T
8/16/2020
Technicians were patient to answer questions. They were very knowledgeable, and reassured me that if I had any issues- they would come out asap to treat areas of concern. My time and convenience seemed very important to them.


D
Dean j
8/16/2020
Very professional in his work and quite knowledgeable. He answered all our questions.


M
Mcguirew420
8/16/2020
Gabe was awesome!!! We had ants and yellow jackets , he took care of them and did a full service routine while here! Plus it was over 100 degrees!!!!


Thomas W
8/15/2020
Great detailed service. I would recommend him to anyone. He knows what he is talking about and very kind.


Saeid M
8/15/2020
Nice Job Richard Emmett . When he knocked on the door, he asked my any problem or question? I explained that I saw some mice in my backyard. He put some traps and explained some his experience.


jerrygonzalez07
8/15/2020
He called me this morning and I missed his call. I then called him back and left a message and he did not return my call. He did not ring my doorbell. I don’t even know what all he sprayed. I tried calling customer service to see how long he was out here and I left a message and never got a return call back. This is the 3rd time this has happened. Horrible service overall.



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