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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
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frank k
9/14/2020
She was helpful and pleasant. She did the job needed, but it's likely it will have to be done again. I checked after a couple hours and it seemed Okay, by I just checked again about 6 pm and there is still some activity. We'll see how it goes tomorrow.

jax44483
9/14/2020
Didn't do anything Told us that they can only spray once due carpenter. Bit sure what else he did. your office manager refuses to call worse company ever

John M
9/14/2020
Sara was very Profesional & did all we asked & made a few suggestions we didn't think about. She very pleasant & we wouldn't mind at all if she returned for our next service.

Trenp H
9/14/2020
The technician was great! I am very happy with my service today.

halomaster312
9/14/2020
Dindial Mahabi recently came by to service my home for pest control, he did an excellent job & I am very pleased with his hard work, he was very thorough of his job & made sure to over look everything possible & even gave some advice to help prevent pest from coming back, he was very knowledgeable of his job, hope to have him service my home for pest on a quarterly basis!

wreece92751
9/14/2020
Our service technician was friendly and freely answered any questions we had about the solutions being used and their safety. She also took her time and thoroughly treated our home and yard.

M
MJ
9/14/2020
I needed to speak with my technician and he did not even ring the doorbell to let me know he was here. I'm not sure what was treated because there was no communication. Additionally, he pulled up to the alley behind my house and did not come to the front. I'm not even sure if the entire perimeter of me house was treated because he was here for no more than 5 minutes. Very disappointed in the service today.

ddefran911
9/14/2020
My technician, Amir, went above and beyond all expectations! Covering both the inside and outside of the house and targeting my specific pest concerns.

andersonl
9/14/2020
I appreciated his help with the replacement of the rat traps.

T
tom
9/14/2020
said he will have some silverfish traps sent over. but covered the issues we brought up with him.

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  • Environmentally responsible products
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  • Residential and commercial pest control 
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