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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
lradetski
9/17/2020
While I would love to leave the technicians' who have visited tips, I always get an error message when I try the link to do it. Is there another way? Brian was great and helpful and patient with our dog. He did a great job!


J
Jerry C
9/17/2020
My quarterly service today was great. Very courteous and professional. Job well done!


dcorsaro9
9/17/2020
The Technician was very nice and helpful to answer my questions.


dlape818
9/17/2020
Rudy was very nice and professional. I showed him where the spots I needed treatment and he and his helper, ( can't remember his name) I think it was Steve, made sure I was satisfied. Please make note on my account: I like to be here when your service guys come to my house every three months so I can show them areas that need treatment. So for future appointments please put on my account to call me and confirm the date before sending someone to my house. Thank You, Debbie


A
ayako
9/17/2020
Marquis Brown is excellent. Very thorough and attentive. He noticed rodent dropping at the corner of the backyard and addressed it, swept the side array which had rotten figs from the neighbor tree to prevent bugs coming to our backyard. Much appreciated!!!!


Andrea D
9/17/2020
Friendly and helpful with all of our request. Was in and out without any disturbance as my husband and I both work from.home


T
Todd P
9/17/2020
Good service, don't expect a customer to want to fill out comments, I would want to just do the rating.


S
S R
9/17/2020
There tech agreed to let me know when he was finished. I was looking for him from inside the house to see when he came around back, but never saw him. I went out to check on him about 20 minutes after he arrived, and he was gone. I don't know whether he actually completed the service or not. I guess I'll just have to take his word. In the "completed service" email I received later, he asks me to mention his name in the review, but he failed to mention his name in the email. Very disappointed with this visit.


L
Linda B
9/17/2020
Jimmie Davis was very professional, performed a complete pest control. Has a great attitude!


M
Mary H
9/17/2020
Anthony is a great technician, is very friendly, informative and super efficient.



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