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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
Kaderius G
9/21/2020
I never had any service done, I need a full refund immediately

S
Stephen H
9/21/2020
She was polite and respectful when she came to door to explain why she was here. She went about here activities and appeared to be very thorough as she went about the exterior of our home. Would strongly recommend her as a great employee. Thanks Steve

Z
Zhu L
9/21/2020
Nathaniel Terrazas was very professional and performed the treatment courteously inside and out. He explained what was going on and what he did. I am very satisfied. Thank you.

nsouvandara
9/21/2020
Came on time and very polite. Very helpful. Did good work and I am pleased.

ewilliams1594
9/21/2020
Excellent customer service and explained the process in detail. Very friendly and polite.

F
FRED D
9/21/2020
WOW I WAS BLOWN AWAY BY MY SERVICE TODAY. JARRETT WAS KNOWLEDGEABLE AND VERY ATTENTIVE TO MY NEEDS. SEND HIM BACK EVERYTIME. I AM REQUESTING THAT HE SERVICE MY ACCOUNT.

Stephanie S
9/21/2020
Always helpful, polite and informative! Chris listened to my concerns and was quick to get to work and make sure everything I asked was completed! We love your service are we are never dissatisfied

cudderguchi
9/21/2020
Didn't fill either bait trap that I asked for i person. Came at 8am. Appointment was for 4pm -8pm. Service incomplete.

David C
9/21/2020
Jeremy Carlton did a great job and made sure he checked with me to see if I had any issues or needed any additional services.

S
Shari
9/21/2020
The Aptive technician today, Will, went above & beyond my expectations. He listened to my concerns. He did a very thorough interior treatment. He was also very friendly & courteous. Well done, Will!

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$150 off Pest Control In Your Neighborhood

  • Focused on safety
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  • Environmentally responsible products
  • Certified, professional specialists
  • Residential and commercial pest control 
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