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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

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Susan Z
9/28/2020
Since I have been using Aptive I no longer have ants in my house. It was terrible with the ants nesting in the cathedral ceiling and then dead ants were falling in my living room. I am so glad to be ant free.


dbedoy65
9/28/2020
I wasn't able to be home when the technician arrived, but I left the gate unlocked. Michelle did clean webs where I had previously noticed them. She also locked the gate before she left. Thanks for the great service.


llopez82
9/28/2020
Very knowledgeable and provided details what and why he was doing what he was doing and answered all my questions. Very polite and customer service was #1.


can2cpa
9/28/2020
I appreciate that my service guy called me and left me a message at my door. He indicated on the service card that he could not get into the back yard. Honestly, I didn't expect anybody to come until 10 am to noon, while I was at the vet. So, I do need to reschedule an appointment when I'm home obviously so that the exterminator can get in. Otherwise, he was excellent and very polite.


Steve K
9/28/2020
Professional and courteous!!! Out technician was on time and efficient. We will use their services again if needed.


O
Oscar H
9/28/2020
Rachell Jones was the technician that came to my house. She was very hands on, informative, and very sweet. I am very happy with the service.


G
Greg T
9/28/2020
The technician did not meet our expectations. He did not have a mask on when he entered our home. He did not ask any questions about what we have noticed or experienced since our last treatment. He did not explain what he treated or what he saw or noticed. He was on our property less than 15 minutes and did not ask us any questions or explanation of anything. Very unsatisfied with him . Our last technician was very professional and very helpful. I believe her name was Jasmine. We would like to request for her to be our technician going forward.


scott.hardin.2
9/28/2020
Gabe was very polite and responsive to our problems. He paid extra attention to those areas and pests and made sure we had the pest control in place for those things (Rats, Mice, Slugs, Ants) . He reviewed the treatment with me after and reinforced the desire of the company to serve us and make sure our pest problems are managed. Thank you


S
Sylvia L
9/28/2020
He seemed to do a thorough job of spraying, however he left with the garage door open and the door from the house to the garage wide open. He knew that I had a puppy. It’s sheer luck that she did not run out and get away before I realized the doors were open!


Janice C
9/28/2020
Arrived on time but was not wearkng a mask. Took care of problem and gave me information concerning how to deal in fiture.



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