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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
candrus084
10/1/2020
My husband and I are very impressed with Aptive. It is easy to make an appointment and within a week, a technician is here helping us eradicate bees or wasps.

K
Kathleen K
10/1/2020
Jonathan Hampton was very friendly. Exhibited excellent customer service skills and gave prudent advice in pest control.

neark98
10/1/2020
Boy this time was a bigdifference from the 1st time. Today was top notch, he madesure to tell us not to let animals out for at least a hour ater he sprayed, which I wasn't informed last time. He cleaned and sprayed totally! Thank you Christian Goulet. I hope we have you every time. Have an amazing weekend.

graygirl79
10/1/2020
Leroy Steese, my technician, was informative regarding the infestation I requested service for. He was willing to go beyond my expectation to eliminate the problem. I believe he did the best job possible and I’m hoping for a great result. He deserves more than a $5 bonus. Thank you, Denise 🙂

M
Ms G
10/1/2020
Trenton Powers greeted me in a professional manner, asked for any specific issues, then got to work efficiently... can’t ask for more than that.

T
Tracy L
10/1/2020
Sean was punctual and thorough. He is the best of all of the Aptive service techs I've had so far. Perhaps this is because I am now on month to month rather than a contract??? Not sure but the service for this quarter is a vast improvement over the previous entire year during my contract. Thank you Sean for exceptional attention to your work. Tracy

msantiago1258
10/1/2020
Azriel did an awesome job here today. Very thorough. Very professional and did an excellent job. I requested he include another “bee preventive” service around the property and he did so without hesitation. I really appreciate his work here today. Very well done! Thank you!

guadarrama.coral
10/1/2020
Charlie De Leon Velasquez did a great job today. He went above and beyond !!

normaflores103189
10/1/2020
He was polite and efficient. He asked if I had any special requests and did the service throughout the whole house without making faces and giving me recommendations.

gtrader100
10/1/2020
Byron was great! He asked me about any concerns then went to work. He was very professional and thorough. Very much appreciate the care he demonstrated.

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