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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
D
David G
10/22/2020
Stevie was very through and detailed. He review with me the areas he serviced. I appreciated his professionalism. David Gupton

L
Liz W
10/22/2020
Very friendly and professional! Appreciated his thoroughness and explanation regarding what he was doing. On time and efficient service.

barnesy55
10/22/2020
Spencer Mosley did a fine job today. He was polite, friendly, professional and thorough.

ecnelav
10/22/2020
Talen Connell was awesome. Very professional, courteous and Covid friendly. He did a great job.

rosymartinez18
10/22/2020
My rating meter is not working and i choose one star because you told me you would be here but you came while i was at work and that doesnt work for me. No one said what time you would be here. I am very unhappy with your services, no one was home for your visit,, therefore, the issue of bugs was not taken care of. I need someone to spray the inside of the house, I had to call to book another appt. If this continues, I will find another business elsewhere.

Jackie W
10/22/2020
Aaron the technician was very pleasant, professional and helpful during the scheduled service today.

plam125
10/22/2020
Did an excellent job. i would like request him for every visit.

judywhite673
10/22/2020
Very happy with my spray guy. He was on time, friendly and worked quickly, but did a great job as well!

T
Thomas
10/22/2020
We'd service appointment for them to come and spray my house today. When I checked my email, it said that the service has been completed!!!!!. The guy never showed up at my house. We're here all day in the front doing construction and we have cameras all around the house. Why send an email saying the service was done!

M
M.R. G
10/22/2020
Great service. Lovely demeanor. Nice to deal with a young person who doesn't dish out a dose of attitude when you ask them something. She was a pleasant person whom we would gladly like to have back to do our pest control treatment.

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$150 off Pest Control In Your Neighborhood

  • Focused on safety
  • Keep pests out of your home with interior and exterior treatments
  • Environmentally responsible products
  • Certified, professional specialists
  • Residential and commercial pest control 
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