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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
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Rhonda B
10/29/2020
My technician was professional and courteous. He throughly investigated all the area where I might have a rodent problem.

Mollie G
10/29/2020
Nathan Johnson 5 did an outstanding job treating our exterior today. He was polite, punctual, and professional. We trust Aptive.

raulmrivera57
10/29/2020
Thank you so much for your great service I will call if I have any problems

raulmrivera57
10/29/2020
Thank you so much for your great service I will call if I have any problems

raulmrivera57
10/29/2020
Thank you so much for your great service I will call if I have any problems

D
Denise W
10/29/2020
Joe Poley came to my property to do a quality assurance visit. He arrived exactly on time & explained the service to me. He then removed all built up webs & inspected the outside of the house in a down pour. I have dogs so my gates have bunge cords on them so dogs do not get out. He put the cords back exactly right which is so important.

kimberkendall53
10/28/2020
All of my concerns and issues were answered in a professional manner.

E
Eric M
10/28/2020
I hope in the future I am able to schedule the service for a time when I am home. As it is only half the house was treated. Advance notice would be good.

cameoallen2
10/28/2020
WELL........Alex, i was leaving my home when i saw a truck driving like he had to shit so bad he couldnt slow for a small side street community. I was driving the orange lexus and had just got done talking to one of my residents from my adult care home when you came driving in like a bat out of hell. I hope my service was good but i dont know ..... we still have mice in the home and i didnt get a call or text you were comming. lets hope next time you slow the FUCK down and text me before ariving so i can relay any info about the issues im having at my home. sincerely the Karen you turned me into today.

C
ckourany
10/28/2020
Friendly, polite and competent!!Shawn did an excellent job and was very thorough.

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