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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
F
Fred S
11/6/2020
Excellent service! Very polite and congenial. Continually asked if there were any particular areas I wanted him to treat. He was friendly and customer orientated.

J
Jerie
11/6/2020
Very nice and polite, professional and did a thorough job. Thank you!

M
Michelle
11/6/2020
Ryan was very knowledgeable and quickly figured out our rodent problem, and came up with solutions.

Andrea R
11/6/2020
Alex was great!! No more spiders I hope. He went above and beyond and sprayed everywhere I asked him too. I tried to open the link attached to this email and I was denied.

Nicky G
11/6/2020
Did not come inside or spray my backyard was gone when I came back outside

cwjonke
11/6/2020
Oh my, everything you do is amazing but James today was fabulous! Detail oriented, kind, patient, informative, and on and on. Thank you!

zorro.ronis
11/6/2020
Rachell did a wonderful Job. She was very thorough during the service today. I think that Aptive should be very proud of having her on their team. As customer I'm glad she was the one who provided the service today.

M
Mscartwo
11/6/2020
Ray was very helpful in doing everything I asked and going above and beyond to solve the mystery of where the bees were coming from. Although he did not go into the attic, he did deliver some dust/ powder to that area. It may need to be repeated.

92esperanza
11/6/2020
Thank you for your observations to potential rodent entry. I will get that fixed. Very courteous and help in covering the areas requested.

jmallimo8
11/6/2020
This representative was very pleasant. We were out most of the day but got home just before he arrived so he was able to address the spider problem we have in our sunroom as well as the normal outdoor area.

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$150 off Pest Control In Your Neighborhood

  • Focused on safety
  • Keep pests out of your home with interior and exterior treatments
  • Environmentally responsible products
  • Certified, professional specialists
  • Residential and commercial pest control 
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