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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
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Elycar C
11/12/2020
He did an amazing job and very polite. He's a 5 star rating for sure

Cindy L
11/12/2020
This was our first time having Tom Lauderdale as our technician and he was fantastic! He especially did a great job clearing all the spider webs around the house. Hope he continues to be our tech! Thanks, Cindy Little

E
Elycar C
11/12/2020
I give him a 5 star review because He did an amazing job. He did a thorough job . Very polite as well

D
Daniel C
11/12/2020
Very professional and knew how to treat my ant problem and explained what he was planning to do.

M
Mike P
11/12/2020
My son was home during our service and he said the tech did an excellent job!

K
Ken
11/12/2020
Moses Caballero was friendly, careful and informative. Upon my request, he did our kitchen area due to an appearance of bugs. He also encouraged us to call back to request roach traps since he didn’t have any on his truck. As best I can tell, he was thorough on the exterior too. Five stars!

E
Elizabeth C
11/12/2020
Great. Asked if I needed anything else. Polite, friendly, and responsive to questions.

cpreisler51
11/12/2020
Jerry siafah completed the service efficiently and quickly. Asked about issues and set an additional bait trap next to house where I observed a new mouse nest. Polite and friendly. Good job!

D
Dulce G
11/12/2020
No one showed up and they claim they came. I received email that a service was made. I need the pool screen sprayed, nothing was done. Please I need to be called.

Don M
11/12/2020
Alex was efficient, professional and effective. I will recommend Aptive if the ant mounds do not reappear. Thank you Alex!

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