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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
cldhowland
11/13/2020
I clicked the link for Karl to get a bonus, but unfortunately the link is broken. Karl was super! He's professional, knowledgeable, and super nice. Thanks so much!


tperini54
11/13/2020
Derrick was very professional and respectful during his visit to treat our property. He took care of additional request without issue. Was very prompt and arrived on time. Thank you Derrick.


tperini54
11/13/2020
Derrick was very professional and respectful during his visit to treat our property. He took care of additional request without issue. Was very prompt and arrived on time. Thank you Derrick.


B
Bob
11/13/2020
The technician arrived at premises. Rang the door bell and introduced himself as Aptiva technician. The technician inquired the outside gates is unlocked and the dog is put away. I informed him no dog and the gates are unlocked. He said than you. The technician handled the visit in a professional manner.


reedsr46
11/13/2020
He was Very efficient and Professional. Gabriel was also knowledgeable and courteous. I would Love to have him service me again.


V
Veronica
11/12/2020
When our tech arrived to ask about our concerns this month I specifically mentioned about the wasp nest left up on the light fixture. He literally knocked it down and put it on our table for us to see. This is not what we would expect. Again, your service lasted less than 7 minutes. I don't think it was thorough enough to cover the front yard, much less the backyard fence perimeter. I'm very concerned we are not getting the service we are paying for. I specifically talked about these skinny black bugs on the patio and no mention of those on this list at all. Not once did I mention ants or roaches.


youjinjohnjeff
11/12/2020
He is friendly and polite. And I am sure, he knows his job. I am satisfied.


S
Sadie H
11/12/2020
Perfectly on target! Great job with and making notification ahead of time and being sure the house sitters were indoors before they started spraying.


S
Sadie H
11/12/2020
My winter house sitter indicated that Jarod was polite and wanted to be sure they were inside before he sprayed. He gave me plenty of warning to let them know when he was on the way. Perfectly planned and executed!!!!


M
Maureen D
11/12/2020
I had a mouse in my garage it was in the trap. The tech was Quentin Atkins he came and removed the mouse and left the area nice and clean .He was as quiet as a mouse lol. Thank you 😊



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