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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
laraanderson25
11/18/2020
Kiante was thoughtful and sensitive to my concerns. He offered good advice and came up with a personalized plan.


Evagelista J
11/17/2020
I wish to commend your tech on a job well done. She was very professional and well mannered.


Shaena C
11/17/2020
Never called day of and this is 3rd time in a row. Why is this a reoccurring problem. Need inside done. Tired of calling customer service.


mesegroves
11/17/2020
Moses did a great job inspecting and removing any wasp/bee nests around the eaves of the house and applying repellant material to keep other critters out of the house and garage.


M
Michelle P
11/17/2020
Lisa is courteous and respectful of our family. This is quite appreciated as we are working and attending school from home.


joahn.1041
11/17/2020
According to the email that I received, Austin Hutson serviced my property yesterday afternoon. I was at home the entire time that he was here , which was only a few minutes. I am very displeased with Austin’s service. The Only thing that he did was spray my yard quickly. He didn’t even come to my door to tell me that he was here. I just happened to look out and saw him arrive. I expected him to come to my door so that I could let him come inside also. Instead I suddenly received an email telling me that he had completed the service. Then he drove away as I stood at my door watching. He did NOT do all of the things that his report says that he did. He did NOT do anything to the eav...Read More


rolfie1016
11/17/2020
he took his time and did a good job! the treatment should last a while-thanks


heslersr
11/17/2020
My service pro name is Brianna M. She is very Professional Knowledgeable this Technician does a fabulous jobI am very pleased with her workI hope she can be my service pro every time thank you


D
Deirdre B
11/17/2020
Fantastic thorough job well done. Thanks for the attention to detail this young man deserves the $5.00 bonus and then some


gradyjenbaley
11/17/2020
Carrie did a great job, I tried to go to the page to give her a $5.00 tip but would not load.Still did not get the courtesy call before arrival.



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