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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
D
Dave
12/1/2020
Fred did a great job and has been the best technician your group has sent out here. He was attentive and listened to our experience and took care of business. Thanks.


Darcey D
12/1/2020
Jose was right on time and very friendly and great work cleaning up webs and spraying around the house.


M
Mike P
12/1/2020
Excellent as always. The treatment has been very through and has provided our home with exceptional pest control. I would recommend aptive to anyone that need exceptional quality and service.


M
Michael S
12/1/2020
The technician did not tell us that he was here. Our pest problem is mostly not outside, but inside. Since he did not try to get inside, all of the pest problems we have inside are not be addressed other than what I am doing on my own.


A
Adriana
12/1/2020
Edgar was friendly and efficient. He answered my questions and was very professional. Thank you!


N
Naveed A
12/1/2020
Daniel was courteous and professional. He was also very thorough & friendly!! Great Job, Dan!!!


L
Lynn K
12/1/2020
I called Aptive after they had been to our home to do the quarterly pest control. I realized after they had left that I forgot to ask them to spray the garage. I called them and they sent someone back the next day. Jose B. was very concientous about wearing a mask and thoroughly went over our garage in addition to setting a couple of traps where I had never had mice before. I am very grateful for his professionalism and pleasant personality. Jose went over and above and I certainly appreciated him coming back.


T
Turner W
12/1/2020
I'm very satisfied with the technicians that service our home. They are always polite and receptive to my requests. I wish, however, that the link the company provides in the follow-up email to rate the technicians so they can receive a $5 bonus worked. I have brought this to their attention twice several months ago by email, but it still isn't working. If the company is offering to reward their techs whom their customers believed earned it, then they should repair the link and notify existing customers of the repaired link.


we2happy2day
12/1/2020
I am thankful for the narrative left at my front door explaining the services that were performed. Thanks to Stacey for a great job!


jslenk5325
12/1/2020
He came around back with the brush thing but did not come around back to spray anything and do not know if he sprayed around fronteven since I was in the basement when he came.



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