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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
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Edward J
12/15/2019
Armando Perez was very professional, knowledgeable and thorough. He listened to my concerns and addressed them (about problem areas). I was very pleased with this technician.


brandon.coats1
12/15/2019
Alex was very professional and asked us about problem areas so he could adjust the mixture to help with our specific problems. Great Job!!!!


sweetlou60
12/14/2019
Very thorough, Vito explained a few questions I asked and seemed very knowledgeable about pests. He was on time and worked efficiently


Guy S
12/14/2019
Really nice guy. Also gave us ideas on how to keep our mice etc...great job, I would hire him. -Guy


tarijack23
12/14/2019
He was very respectful and nice . they called 30 mins before arrived just like the promise.


Jackie G
12/14/2019
Your technician managed to trash all my exterior windows with some sort of wet mop. We had just paid $75 to have them washed and now they are a mess! Also, you last serviced our home 10/10/19. Service should be every three months. This service occurred only at a 2 month interval. Somehow, I’m going to be paying more cause that yahoo tech said they’d be back in March. It’s just screwed up. We are NOT HAPPY


L
Linda J
12/14/2019
He was very knowledgeable and efficient. Very pleased with his service and he checked the areas I was concerned about.


C
Craig D
12/14/2019
Great job as always by Kurtis Davis. Professional, friendly and efficient. Thanks for a jib well done!


cdockins52
12/14/2019
He refused to come in and spray. He said it was against company policy for him to spray when kids are home. This was never communicated to us. We have had technicians spray inside when kids were home in the past. He then was at our property for less than 10 minutes and then left. Not sure what he as actually able to do outside in that amount of time...I am thinking he just didnt want to do his job. Very disappointing!


Michael L
12/14/2019
The technician, Tristan Inman was very professional and efficient. He covered every area I thought he should and areas I didn’t realize needed treatment. Very grateful for this service.



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