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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

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Linda D
1/2/2020
Pedro Carrero was our technician. He was prompt, courteous & thorough. He ask if we wanted him to come in and spray as well. I said that was not necessary, but asked if he could spray in the garage and the storage shed out back. He said he was glad to handle that. Finished his job quickly, told us where he had sprayed and was gone.


matthewdforsman
1/2/2020
Michael Anthony did a great job. Very thorough. We are pleased with his work.


K
Keith P
1/2/2020
Today I was served by a Great technician! He was personable and thorough. Please come back.


wfgsandrad
1/2/2020
I was not satisfied with your service. 1- your initial representative stated, if I wanted, when the technician arrives he will treat my complete property. That technician refused! He said that was not part of the company’s policy. 2- the initial representative said, if I wanted, the technician would remove the receptacle plates in order to spray inside the walls. That technician refused! He said that was not part of the company’s policy. 3- today Thursday, 01-02-20, the technician sprayed the chemicals inside three (3) of my pet dishes. I happened to be next to the sliding glass door when he did this. I immediately had a few words with him, telling him I was going to report this event....Read More


Christine Z
1/2/2020
The tech was Very polite. He performed a great job. The required area was well covered.


J
Joseph F
1/1/2020
Chris was amazing! He was very knowledgeable and personable. We appreciated how respectful and understanding he was. Showed his dedication by working on a holiday. Great person to have on the Aptive team!


cossato59
1/1/2020
This is the first technician since my first treatment that really takes the time to do a good job. He was very courteous and even willing to come back another day considering that I had not received notice of him coming. He also followed my preferences of not spraying wood and glass doors.


Geraldine A
1/1/2020
Excellent service always! A good experience every time. The best customer service.


L
Liselott
12/31/2019
Polite and respectful representative, communicated well, asked good questions and checked in before leaving.


V
VICKI L
12/31/2019
Service is always great and Steven did a wonderful job! Not only arrived on time but early! Responded to our request immediately. Glad we use this service.



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