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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
theturtlemanmd
1/19/2020
Tech was very friendly and listened to all the concerns I had. Would like for him to be my regular tech if possible.


77celiaflores
1/19/2020
A special thank you to technician Kerry Jefferson who was polite and professional quick and targeted the areas where I showed the problem with the black widows. Excellent service I would definitely recommend.


77celiaflores
1/19/2020
Excellent service, quick and professional. I would definitely recomend to friends and family.


mariacharo5
1/19/2020
Tyrone C. Visited my home on 1/17 and he did a marvelous job. He spent time asking questions and talking about the plan during the change of seasons and new bugs coming. Very knowledgeable and I very much appreciated his expertise!


L
Larry
1/18/2020
Christopher Sulayao performed service on our home January 14. Although we were not home when the service was done, we could tell he was very thorough. Our trash cans were moved to treat the area behind them and our patio furniture had been moved enough to access other hidden areas. Doormats were moved back a foot or so from the door to provide access to those areas too. Well done Christopher.


V
Veronica F
1/18/2020
Alfonso Rodriguez was very helpful and friendly today. He performed regular quarterly service, but also helped with an additional rat problem. He gave us traps and some new information to help is be more successful at getting rid of them. I tried to follow the first link in the follow up email that I think went to a survey about his performance today, but the page wouldn't load despite several attempts. So please give him the bonus, with our thanks -- he earned it.


K
Kevin C
1/18/2020
Great Job of listening to me as a customer and explaining to me what he was doing.


Heather L
1/18/2020
Our technician was very mannerly and professional. I told him about our spiders and he made some extra recommendations that he was able to follow through with during our visit. Thank you!


Fernando G
1/18/2020
Not sure why I get charged for a service I did not receive and why make an appointment with me and not keep it. Not happy with this company. One time you came and the guy locked my back gate to not get in my back yard, so he didnt have to do his job. So Im not giving you any stars.


S
Stephanie E
1/18/2020
My technician was the nicest person who went above and beyond (he not only kindly interacted with my dog, he also cleaned up the remains of a squirrel left in my yard by a stray cat).



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