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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
ianc9085
1/22/2020
Awesome service, very knowledgeable. Came on time and explained everything detailed. I appreciate the honesty and integrity.


D
David M
1/22/2020
Roberto was very knowledgeable, friendly and courteous, he made sure I was satisfied with the work he did. Before he left, he made sure there was nothing else I needed.


Melissa M
1/22/2020
Very friendly. Very organized. Did a great job and was gentle with my property


S
Seth
1/22/2020
Marvin was excellent today! He was incredibly friendly and helpful, and the service was completed smoothly.


Barbara W
1/22/2020
The technician arrived at 2:51 and left at 3:06pm. He dusted our eves along the front side of the house, and I am not sure what else. He said hello to my husband who arrived at 3:04pm. On the door cam he arrived and waited 2-3 minutes at the door, dusted around the front door and left 10 minutes later. I'm not sure what he did OR if he did anything. He did not spray anything or do anything else that I could see on video, and was not at our home long enough to do much other than talk to his friend. This is an atrocious service ... to kill bugs in the winter?? while they are not active; I'm shocked and annoyed that this is called our pest control service AND we paid for this? Ridicul...Read More


J
Jaime L
1/22/2020
Justin explained what he was going to do and why he was doing it. Very professional.


B
Barbara R
1/22/2020
He did everything that was requested and was a very polite person.


Robert S
1/22/2020
Courteous, professional, industrious. Came, explained, and performed all necessary tasks expeditiously. Thank You!


N
Natalie
1/22/2020
My experience with Aptive has been great. Mike Mancini has been at my house in Suffolk NY a few times and I've had no issues. When I started my service with Aptive, I had to request re-service a few times because the insects were very visible after treatment. Mike Mancini was the person who came to do my last re-service. I haven't had to do a reserve since Mike has been doing the service. Mike really wants and does a great job and he does do the treatment at my house as though it's his own, which says a lot about who he is as a person. Additionally, re-service was never an issue when I called the company so I my interaction with Aptive has been very pleasant. I always get someone on the p...Read More


vshobhanam
1/22/2020
Great service by Bruce. He Treated indoors and outdoors and gave good suggestions ,...



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