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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

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Heather B
3/2/2020
I have yet to get the inside of my home serviced. The inside has never once been sprayed . I have bugs in side my home now because only outside has ever been serviced. What's disturbing is that my fourteen-year-old came across the snake in our flower garden just yesterday. If you had just sprayed on the 13th, wouldn't it be dead or gone by now? I need my house, inside and out re-serviced. No one has ever come in and sprayed the inside of my house. Despite the fact that is what I signed up for.


bugginbrown
3/2/2020
Tyree answered all my questions. He was very knowledgeable and polite. He did an awesome job.


S
Stella G
3/2/2020
The young man listened carefully to our concern and tried to address them. He was very good at his job!


williamsprinzl
3/2/2020
WE HAVE MORE ANTS NOW THEN BEFORE HE SPRAYED LAST WEDNESDAY. OUR HOUSE IS OVER RUN BY ANTS!!!!


P
Patrick L
3/2/2020
Very happy with Aptive overall and Carlos today. I get multiple notices in advance so I know when to be ready and what to expect. And then a helpful follow up email with photos explaining what took place.


Elsa L
3/2/2020
Juan was very professional and courteous. He was very friendly and was patient while I tended to another phone call.


T
Tracy M
3/2/2020
Very friendly and knowledgeable. Took the time to explain what he was doing.


L
Larry T
3/2/2020
I work from home so i requested when i recieved a phone call for the tech to come to the back door which he did so i could let him in. The tech was in my house for 5 minutes at the most. no idea how long he was outside, guessing not long at all. when I said to him "you are finished? You wasn't here very long" he replied something like he is very fast and chuckled. I will not be renewing my service.


T
Ted S
3/1/2020
Since engaging aptive, pests inside our home, particularly in the basement area have decreased by 90% in during all seasons; very acceptable from my perspective. That said, I believe the Feb 27 applications by Christian McNabb were a continuation of this fine service. TJS


B
Bruce A
3/1/2020
The Tech was diligent in trying to find the source of the problem. Tech treated all noticeable areas of infestation and gave good advice as to what to watch out for. Answered questions that i had especially in regard to our house pet-dog the house baby. Over all i am very satisfied that Aptive took my request seriously . Thank You.



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